Danika Gilliam
Davenport,US
Summary
Hospitable Admissions Coordinator with over 6 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.
Overview
10
10
years of professional experience
Work History
Obstetrician/Gynecologist Coordinator
Celebration OBGYN
2024.03 - Current
- Contributed to the improvement of women''s health on a community level by participating in outreach programs, educational events, and advocacy initiatives.
- Exemplified commitment to patient-centered care by consistently providing compassionate support, clear communication, and thorough education throughout every stage of pregnancy and beyond.
- Developed effective communication skills with diverse patient populations, establishing trust and rapport while relaying important medical information clearly and empathetically.
- Performed minimally invasive gynecologic surgeries, resulting in reduced recovery times and improved patient outcomes.
- Streamlined clinic operations by implementing efficient appointment scheduling methods, reducing wait times and improving patient flow.
- Increased patient satisfaction through compassionate and personalized treatment plans addressing individual needs and concerns.
- Educated patients on family planning options, empowering them to make informed decisions about their reproductive health.
- Participated in professional development opportunities to stay current with best practices and new advances in obstetrics and gynecology.
- Conducted research studies to advance the field of obstetrics and gynecology, contributing valuable knowledge to improve women''s health outcomes.
- Enhanced patient care by providing comprehensive obstetric and gynecologic services, including prenatal care, labor and delivery management, and preventive screenings.
- Worked closely with nurses to check on patient statuses and needs.
- Counseled female patients on birth control methods, and cervical and breast cancer and answered questions or concerns.
- Completed robotic-assisted surgeries to handle intrauterine and related issues.
- Provided fast and accurate patient diagnostics or referrals.
- Entered data, generated reports, and produced tracking documents.
- Convey financial policies, payment choices, and potential financial aid programs to patients during the admission process.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 50 employees.
- Utilized diagnostic tools such as ultrasound imaging to accurately assess fetal development and maternal health status throughout pregnancy.
Patient Access Coordinator
Venice Regional Medical Center
2022.01 - 2023.11
- Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
- Collaborated with clinical teams to coordinate bed assignments for incoming patients, optimizing hospital space utilization.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
Surgery Coordinator
Kennedy-White Orthopedic Center
2019.08 - 2021.10
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 20-physician 6 medical facility, scheduling appointments, and handling patient inquiries.
Phlebotomist
Bayfront Health
2017.07 - 2018.06
- Maintained approximately 110 clinical records
- Filing and compiling of medical records
- Utilized various computer applications
- Input daily physician orders into the computer
- Very monthGenerated medication, treatment, injection, and lab sheets e
- Tracked daily census (manual and computer)
- Maintained admission/discharge log
- Carefully reviewed medical records for accuracy and completion as required by regulations and guidelines
- Strictly followed all federal and state guidelines for release of information.
- Accurately entered diagnosis codes and patient information into the billing system
- It worked effectively in fast-paced environments.
- Emphasize your experience with various communication systems, ability to accurately relay information to field personnel, and proficiency in verbal and written communication.
- Receiving and managing emergency and non-emergency calls, monitoring lab technician logs, maintaining records, addressing issues, and dispatching appropriate team members.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Unit Secretary
Blake Medical Center
2015.02 - 2017.07
- Updated client case register on 250 patients
- Transcribed assessments for physician
- Ordered supplies and clinical forms
- Assigned daily case numbers
- Wrote clear and detailed clinical phone messages for physicians
- Directed patient flow during practice hours, minimizing patient wait time
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Scheduled patient appointments to maximize healthcare provider availability.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
- Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
Education
Associate of Science - Nursing
Saint Petersburg College
St. Petersburg, United States06.2025
High School Diploma -
World Hope Academy
Miami05.2008
Skills
- Knowledge of HMOs, Medicare and Medicaid
- ICD-9 coding
- Microsoft Excel, Microsoft Word and Microsoft Outlook
- ICD-9 coding
- HIPAA compliance
- Office support (phones, faxing, filing)
- Strong work ethic
- Team player with positive attitude
- Exercises good judgement
- Good written communication
- Technical expertise
- Excellent verbal communication
- Understanding of medical terminology
Timeline
Obstetrician/Gynecologist Coordinator
Celebration OBGYN
2024.03 - Current
Patient Access Coordinator
Venice Regional Medical Center
2022.01 - 2023.11
Surgery Coordinator
Kennedy-White Orthopedic Center
2019.08 - 2021.10
Phlebotomist
Bayfront Health
2017.07 - 2018.06
Unit Secretary
Blake Medical Center
2015.02 - 2017.07
Associate of Science - Nursing
Saint Petersburg College
High School Diploma -
World Hope Academy
Similar Profiles
Renne CamposRenne Campos
Medical Assistant at Celebration OBGYNMedical Assistant at Celebration OBGYN
Christopher GooderChristopher Gooder
Executive Director at OBGYN West A Division Of Premier OBGYN Of MNExecutive Director at OBGYN West A Division Of Premier OBGYN Of MN
Ashley OreusAshley Oreus
Progressive Care Registered Nurse at Advent Health CelebrationProgressive Care Registered Nurse at Advent Health Celebration