Danika Haviland
Schenectady,NY
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 2 years of assisting clients with expanding their supplier base, as well as ensuring best pricing and practices are completed. Outside of Supplier Management, I have Advanced Operations Manager and sales offering over 5 years of experience and proven success in sales and operations, inventory control and leadership. Highly skilled in streamlining operations and improving through continuous process improvement
Overview
10
10
years of professional experience
Work History
Senior Supplier Relationship Manager
SDI
06.2023 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Developed and managed relationships with vendors to establish the best practices for clients.
- Worked with Walmart and EMCOR leadership to facilitate communication and onboard suppliers.
- Managed 350 Suppliers, across 2 large clients. From every day dynamics, catalog management, portal training.
- Worked with upwards of 100 suppliers to implement EDI or Punch-Out between systems.
Supplier Engagement Specialist
SDI
04.2022 - 06.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Retail Sourcing Analyst
SDI
10.2021 - 04.2022
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Implemented best practices and process improvements to boost supply chain performance.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
Operations Manager
Fastenal
12.2017 - 10.2021
- Devised processes to boost long-term business success and increase profit levels.
- Purchasing is a big focus. Working with vendors, and manufacturers daily. Sourcing the best cost, working on cost savings through SPA's and usage reporting. Quoting back to customers, dealing with freight costs within. Purchase anything from PPE, to specialty hardware, etc.
- Engaged with customers to effectively build rapport and last relationships.
- Came up with creative ways to promote and gain sales. Helped customers find product they were looking for.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- As the operation manager at Fastenal, you take on a list of responsibilities. I am in control of all operations, and sales. Day to day operations are, managing inventory, receiving and shipping orders, deliveries, invoicing, quoting, working on back orders, sourcing.
- Managing a BOB of 100+ customers. Always looking for the next big account. Working and executing cost savings programs, and new solutions for companies.
- Working with companies to provide the best service, and pricing.
Onsite Account Rep
Fastenal
01.2016 - 12.2017
- Secured key contract worth $50,000-$75,000 a month in fixed pricing.
- Proposed available products and solutions to meet diverse requirements.
- Contacted customers to assess satisfaction and current needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Working directly with a key accounts purchasers, growing a client to vendor relationship.
- Develop, and execute sales plans, and growing sales numbers over the previous year.
- Providing cost savings programs.
- I am the only face of the company the customer sees, they place majority of their OEM and MRO orders with me. I would process quotes, PO's, balance their past dues, invoicing, stock, and receiving all within one day.
Sales Associate
Fastenal
08.2013 - 01.2016
- Tracked stock using company inventory management software.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Assisting with sales and customer service.
Education
High School Diploma -
Schalmont High School
Schenectady, NY06.2010
No Degree - Fashion Buying
Herkimer County Community College
Herkimer, NYAssociates - Business Administration And Management
Schenectady County Community College
Schenectady, NYSkills
- Team Leadership
- Customer Relations
- Purchasing Leadership
- Multitasking and Prioritization
- Direct Sales
- Inventory Tracking and Management
- Catalog creation/upkeep
- EDI / Punch-Out Integration
- Relationship Building
Timeline
Senior Supplier Relationship Manager
SDI
06.2023 - Current
Supplier Engagement Specialist
SDI
04.2022 - 06.2023
Retail Sourcing Analyst
SDI
10.2021 - 04.2022
Operations Manager
Fastenal
12.2017 - 10.2021
Onsite Account Rep
Fastenal
01.2016 - 12.2017
Sales Associate
Fastenal
08.2013 - 01.2016
High School Diploma -
Schalmont High School
No Degree - Fashion Buying
Herkimer County Community College
Associates - Business Administration And Management
Schenectady County Community College