Danika Jarvis
Punta Gorda,FL
Summary
Delivering exceptional customer satisfaction has always been my highest performance goal in my career choices. I am a dedicated individual with several years of executive level operational experience. I consider myself to be an open, proactive and dynamic person who thrives to work and oversee a team, with proven track record of meeting targets, managing a multi-level team, meeting deadlines and delivering an extraordinary customer experience. That is why as a 4+ year Business Owner, having an A+ rating with the BBB and 100% 5.0 Google rating was just as critical as reaching sales revenue goals.
Overview
22
22
years of professional experience
Work History
Vice President/Owner/Operator
Nice Price AC Services Inc
02.2018 - 03.2024
- Oversee all operational aspects of the business, including sales, project management, installation and customer service
- Continuously improve operational processes to improve workflows to enhance efficiency and reduce costs
- Ensure compliance with industry regulations, safety
- Monitor financial performance, analyze data, and make data-driven decisions to optimize profitability
- Identify cost-saving opportunities and implement strategies to improve margins
- Identify growth opportunities, new markets, and emerging trends in the HVAC industry
- Provide regular reports and updates on sales and operations
Sales Manager
David's Bridal
03.2010 - 04.2017
- Assisted the Store Manager to achieve all goals associated with the business
- Managed, developed and motivated people to drive company and store goals
- Lead a customer first culture across all roles, executes customer service strategies to deliver a FiveStar Customer Service experience
- Trained and Maximized appointment build and drives customer loyalty through clientele calls
- Managed customer service strategies, addressing all negative reviews and solving root cause
- Maintained store-standards to support an exceptional customer shopping experience
- Responsible for flawless execution of all marketing, promotions, and markdowns
- Executed sales plans consistently in partnership with Store Manager
- Monitored individual associate performance and developing goals for improvement through coaching and feedback
- Lead Stylists to exceed a sales productivity per hour, bridal conversion and add-ons goals
- Coached the team to complete the sale on the first visit and capture future appointments
- Leads all bridal shows and outreach initiatives in partnership with Store Manager
- Lead execution of monthly Visual Merchandising Plan as an event, overseeing the outcome of activities and communicating the sales goals to the team
- Monitored inventory management, special orders, layaway, mark out of stock, repairs and ensures first quality standards for all merchandise
- Acted as a sales leader, coach, and role model to Stylists through floor management
- Participated in quarterly succession planning meetings with Regional Director
- Executed and held team members accountable for Beautiful Store Standards, ensures flawless execution of all merchandising strategies to maximize sales
- Managed all loss prevention, security processes and policies
- Partnered with the Store Manager and achieves all expense budgets including payroll, shrink, supplies, fixtures/equipment
- Ensured that store payroll does not exceed monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
- Managed authorized contests in partnership with leadership team to motivate store team
- Knowledgeable of internal business end-to-end processes and priorities and executes them to compete in the marketplace to improve service
- Partnered with the Store Manager to execute strategies to build, develop and retain all high performing team members
- Participated in recruiting efforts through talent/new hire recommendations and job fairs
- Partnered with Store Manager in developing employees to their full potential through coaching and training
- Monitored all employee issues and partnered with Store Manager to determine action plans and performance management strategies.
Licensed Real Estate Consultant
Atlantic Referral Partners, Keller Williams
03.2011 - 01.2013
- Acted as intermediary between sellers agent and potential buyers
- Consulted with clients to determine their property desires; found properties to meet those needs
- Provided exceptional customer service
- Consistently networked and marketed to prospect for new customers.
Sales and Marketing Manager
Premier Bride Magazine
01.2003 - 08.2003
- Created marketing materials and articles for distribution
- Prospected new clients, maintained customer relations
- Created and revised sales contracts
- Implemented and supervised special events and meetings.
- Cultivated and maintained strategic alliances with key partners and vendors.
Catering Sales Manager
Catering by Uptown
08.2002 - 01.2003
- Solicited new and developed existing accounts in order to meet/exceed revenue goals
- Participated in catering sales presentations, property site tours and customer meetings
- Responsible for reaching revenue goals by selling and detailing events including space requirements, schedules, equipment, menus, themes, decorations, etc
- Maintained client relations and ensured that catering specifications were communicated and executed for success.
Education
Real Estate Pre License in Real Estate Sales Associate -
Bob Fritze School of Real Estate
Daytona Beach, FL03.2011
Bachelor's degree in English - undefined
University of Maryland-Baltimore County
Baltimore, MD12.1999
Skills
- Employee Orientation
- Performance Management
- Lead Generation
- Targeted marketing
Timeline
Vice President/Owner/Operator
Nice Price AC Services Inc
02.2018 - 03.2024
Licensed Real Estate Consultant
Atlantic Referral Partners, Keller Williams
03.2011 - 01.2013
Sales Manager
David's Bridal
03.2010 - 04.2017
Sales and Marketing Manager
Premier Bride Magazine
01.2003 - 08.2003
Catering Sales Manager
Catering by Uptown
08.2002 - 01.2003
Real Estate Pre License in Real Estate Sales Associate -
Bob Fritze School of Real Estate
Bachelor's degree in English - undefined
University of Maryland-Baltimore County
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