Hi, I’m
Danika Lopez
Little Rock,AR
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes.
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
years of professional experience
Work History
Spark
Independent Contractor Delivery Driver
06.2021 - Current
Job overview
- Accept deliveries as they come in, deliver the orders to customer’s homes or businesses, sometimes shop the orders and deliver them
Complete Cryo
Cryo Technician
05.2024 - 10.2024
Job overview
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions and addressed customer concerns.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
All in the Car Details
Manager
03.2023 - 05.2024
Job overview
- Promoted the business in its early stages by marketing on social media as well as making promotions for various local businesses
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers.
- Improved marketing to attract new customers and promote business.
Diet Center Jonesboro
Director
10.2011 - 05.2017
Job overview
- Managed a team of 2-3 employees
- Projected goals daily, weekly, monthly, and annually
- Traveled to Memphis for Director’s meetings when asked
- Consistently exceeded sales expectations
- Set up and attended booths at several expos, therefore meeting new potential customers and being 'the face' of Diet Center
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced client motivation with regular progress check-ins and goal-setting sessions.
- Increased client retention rates by providing ongoing support, encouragement, and accountability.
- Maintained detailed records of each client interaction for accurate tracking of progress over time and seamless collaboration with colleagues when needed.
- Monitored client progress closely, adjusting recommendations as necessary to optimize results.
- Trained new weight loss counselors in company protocols, ensuring consistent delivery of high-quality services across the team.
- Built strong rapport with clients through empathetic listening skills and genuine concern for their well-being, leading to increased trust in the counseling process.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Created and organized client charts, managed filing system and submitted reports.
- Under my direction, my team was the Number 1 Diet Center Worldwide
Education
Arkansas State University, Jonesboro, AR
Bachelor’s from Human Resource Management
12-2021
Skills
- Management
- Multitasking and organization
- Staff training and development
- Goal-Setting
- Task delegation
- Customer relationship management (CRM)
- Attention to detail
- Decision-making
- Team leadership
- Verbal and written communication
- Employee onboarding
Accomplishments
Led my team to be the #1 Diet Center Worldwide for 6 years in a row.
References
- Dr. Kim Hester, Advisor, 870-530-0393
- Dr. Hilary Schloemer, Professor, 913-269-1771
- Michele Gleason, Academic Partner, 870-351-2841
Awards
- Chancellor’s List
- 12/17
- 12/18
- 12/19
- Dean’s List
- 05/18
- 05/19
- 05/20
- National Society of Leadership and Success, 04/19
Timeline
Cryo Technician
Complete Cryo
05.2024 - 10.2024
Manager
All in the Car Details
03.2023 - 05.2024
Independent Contractor Delivery Driver
Spark
06.2021 - Current
Director
Diet Center Jonesboro
10.2011 - 05.2017
Arkansas State University
Bachelor’s from Human Resource Management
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