Danika Ryder
Eatonville,WA
Summary
Handle all types of customer service requirements in high paced and steady environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 10-12 customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
6
6
years of professional experience
Work History
Service Writer
Eatonville Auto Center
07.2022 - 07.2023
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Exceeded monthly sales targets consistently by effectively promoting special offers and warranty packages to customers during service appointments.
- Presented different repair options to customers to help each person make appropriate choices.
- Wrote up services for vehicles, such as repairs and maintenance upkeep.
- Answered phones as well as cashing customers out after repairs had been finished.
- Went over estimates with customers and answered question along the way.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Medical Billing Specialist
Island Healthcare Solutions
06.2020 - 03.2022
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Processed Medical Claims and Input Customer Information into our billing program.
- Made calls to check on claims, updated spreadsheets.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Kept up with HIPPA training and others.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
Medical Billing Specialist
Emedex
09.2017 - 06.2020
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Processed Medical Claims as well as Input Customer Information into our billing program.
- Answered calls and communicated by email with staff and patient.
- Made calls to check on claims while updating spreadsheets.
- Kept up with HIPPA training and others.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Prepared billing correspondence and maintained database to organize billing information.
Education
High School Diploma -
Emerald Ridge High School
Puyallup, WASkills
Proficient working with Excel and Powerpoint
Timeline
Service Writer
Eatonville Auto Center
07.2022 - 07.2023
Medical Billing Specialist
Island Healthcare Solutions
06.2020 - 03.2022
Medical Billing Specialist
Emedex
09.2017 - 06.2020
High School Diploma -
Emerald Ridge High School