Danika Simmons
West Haven,Connecticut
Summary
Well-qualified recruiting professional skilled in leading teams, developing and implementing strategies and managing pipelines. Knowledgeable Human Resources Recruiter bringing advanced skills in interviewing, assessing and onboarding. Accustomed to coordinating and attending recruiting events to promote employment opportunities to top talent.
Overview
28
28
years of professional experience
Work History
Sr. Talent Acquisition Specialist
FedEx Express
North Haven, CT
01.2000 - Current
- Lead our team of 13 Talent Acquisition Specialist to execute diversity recruiting initiatives for the entire Northeast region of the United States. Analyzes internal and external human resources trends and determine impact on recruitment, retention, and development.
- Use behavioral interviewing techniques with state-of-the-art screening methods to identify qualified applicants.
- Lead our blitz team to travel the country to ensure all the locations with dire recruitment needs were filled within the week of the blitz. We were able to reduce overtime by 95% and turnover by 75%.
- Collaborated with upper management to identify strategic staffing needs and sources for qualified candidates for current openings. Follow proper procedures for declining candidates that do not match the position qualification.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Managed and updated recruitment ATS and CMS software.
- Organized applicant drug tests and obtained results.
- Kept company in compliance with EEO requirements.
Human Resources Assistant
FedEx Express
Milford , CT
03.1999 - 01.2000
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Developed and maintained training materials and benefits packets for new hires.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Processed onboarding paperwork for new hires and rehires.
Sr. Customer Service Agent
FedEx Express
North Haven, CT
05.1997 - 05.1999
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Documented conversations with customers to track requests, problems and solutions.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Maintained strong call control and quickly worked through scripts to address problems.
- Responded to customer requests for unavailable products and suggested other suitable options.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Human Capitol Management Program Administrator
FedEx Express
New York , NY
05.2010 - June2012
- Administer services to all employees on complex leaves of absence within assigned departments or geographical areas.
- Plans, organizes, directs, and controls activities of employees on LOA to ensure cost effectiveness, compliance with state and federal laws/regulations.
- Acts as liaison with multiple department and external vendors to ensure appropriate case management and resolution.
- Develop and Administer programs such as temporary return to work, placement and outplacement.
- Resolves complex questions, concerns, or problems regarding medical LOA and FMLA cases, including interfacing with internal departments and external vendors.
Education
Master of Science - Labor Relations
University of New Haven
West Haven, CT05.2007
Bachelor of Arts - Psychology And Communications
Southern Connecticut State University
New Haven, CT05.2005
Skills
- Retention Program Development
- Employee Relations
- Recruitment Management
- Employee Orientation
- New Hire Onboarding
- Leave of Absence Transitions
- Equal Employment Opportunity (EEO)
- Building Partnerships
- Project Management
- Conflict Resolution
- Analytical and Critical Thinking
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Human Capitol Management Program Administrator
FedEx Express
05.2010 - June2012
Sr. Talent Acquisition Specialist
FedEx Express
01.2000 - Current
Human Resources Assistant
FedEx Express
03.1999 - 01.2000
Sr. Customer Service Agent
FedEx Express
05.1997 - 05.1999
Master of Science - Labor Relations
University of New Haven
Bachelor of Arts - Psychology And Communications
Southern Connecticut State University
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