Danika Whitsett

I work remote for a non profit based in Phoenix, AZ. I'm an event coordinator which entails getting assigned different markets throughout the country, and booking the events for these markets to have us set up for our backpack drives. We aim to help the community through spreading information about our cause and raising money/donations for the neglected kids throughout the foster care system.

• Coordinated schedules and timelines for events.
• Organized, coordinated and deployed events while focusing on delivering superior customer service.
• Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
• Managed administrative logistics of events planning, event booking and event promotions.
• Mentored customer service, marketing, sales and accounting teams.
• Performed event coordination for larger parties and gatherings.
• Strategized long-term business needs while driving attendee feedback for process improvements.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Developed and demonstrated skillful and creative latte art to engage customers.
• Prioritized drink requests while managing interruptions.
• Set and achieved goals for professional development and advancement.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Upsold specialty items with beverages, increasing store sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Made and served brand-specific café beverages per day with speed, quality and consistency.
• Educated coworkers and customers about new products.
• Maintained regular and consistent attendance and punctuality.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Developed and demonstrated skillful and creative latte art to engage customers.
• Prioritized drink requests while managing interruptions.
• Completed over successful daily cash audits to correctly balance drawers at end of each shift.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Set and achieved goals for professional development and advancement.
• Upsold specialty items with beverages, increasing store sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Made and served brand-specific café beverages per day with speed, quality and consistency.
• Educated coworkers and customers about new products.
• Maintained regular and consistent attendance and punctuality.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Cultivated to recall customers' names and address each by name.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Cleaned counters, machines, utensils and seating areas daily.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Maintained cash drawer of $[Amount] or more per shift.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reviewed weekly sales ads and monitored price changes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Implemented new working processes to deliver multiple improvements.
• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Participated in cross-functional team-building activities.
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Cross-trained and provided back up for customer service managers.
• Optimized customer support by establishing collaborative service environment.
• Molded team and embraced change to adapt within dynamic market.
• Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.

• Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
• Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
• Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
• Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
• Improved operations through consistent hard work and dedication.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.