Danika Withington
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
14
years of professional experience
Work History
Woodworker
Self-employeed
08.2014 - Current
- Measured and cut materials in adherence to schematic drawings.
- Completed general finish work and sanding.
- Packaged finished products and facilitated shipment.
- Drafted diagrams and cut lists for each project to define layouts, correct construction methods and required materials.
- Demonstrated in-depth knowledge of sanders, saws and routers.
- Set up and safely operated woodworking equipment, routers, table saws and belt sanders.
- Planned workflow and material usage to provide efficient time management and access to materials.
Restaurant Waitress
BJ's Restaurant & Brewhouse
08.2019 - 12.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Data Entry Specialist
Lasik Eye Center
07.2012 - 08.2013
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Call Center Representative
Verizon Wireless
06.2011 - 06.2012
- Responded to customer calls to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Gymnastics Instructor
Aerials Gymnastics Club
08.2009 - 05.2011
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Education
GED -
Mesa Ridge High School
Colorado Springs, CO05.2011
Skills
- Machinery Maintenance
- Woodshop Management
- Power Tool Operation
- Customer Service
- Woodworking
- Multitasking Abilities
- Microsoft Office, Computer Literate
- Restaurant Equipment Maintenance
- Food Service Logistics
- Money Handling
- Document Scanning
- Keyboarding
- Written and Oral Communications
Timeline
Restaurant Waitress
BJ's Restaurant & Brewhouse
08.2019 - 12.2021
Woodworker
Self-employeed
08.2014 - Current
Data Entry Specialist
Lasik Eye Center
07.2012 - 08.2013
Customer Service Call Center Representative
Verizon Wireless
06.2011 - 06.2012
Gymnastics Instructor
Aerials Gymnastics Club
08.2009 - 05.2011
GED -
Mesa Ridge High School