DANIKA ZAMUDIO
Phoenix,AZ
Summary
Dedicated, creative, and highly-motivated employee with desire to take on new challenges. Thrive in team-focused environments and connect key details to big picture. Seeking opportunities which allow me to serve others and embody the heart of the hospitality industry while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Citrus Club Attendant
Arizona Biltmore, A Waldorf Astoria Resort
Phoenix , AZ
2023.08 - Current
- Curated alcoholic and non-alcoholic beverages according to recipe standards, serve wine, draft and bottled beer.
- Provided cocktail design ideas for seasonal drinks.
- Distributed personalized beverage based on guests palet.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication.
- Provided personalized concierge services to guests, including errand running, booking tours, appointments and restaurant reservations, scheduled transportation, room decorations, and recommendations.
- Answered customer inquiries via phone, email, or in-person.
Lead Hostess, Renata's Hearth
Arizona Biltmore, A Waldorf Astoria Resort
Phoenix , AZ
2021.09 - 2022.08
- Assisted with training guides and dress code for hostess.
- Offered a warm and personal welcome experience to guests.
- Provided information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, restaurant's menu and reservations, takeout orders, directions, hours of outlet operation, hotel services, and transportation.
- Register VIP guests, as needed, ensuring all team members were aware of their arrival.
- Responded to all guest requests by assessing the guest special needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction.
- Resolved issues in a timely, friendly and efficient manner, always bringing major issues to attention of manager on duty.
- Supported staff as a food runner and busser when needed.
Welcome Center Assistant
Student Welcome Center, Scottsdale Community College
Scottsdale , AZ
2019.02 - 2020.06
- Pleasantly welcomed visitors and assisted students with various inquiries regarding, enrollment, advising, tuition, and placement test.
- Maintained confidentiality per FERPA regulation regarding student record information.
- Handled incoming calls and directed callers to appropriate department.
- Organized and sanitized work areas.
Chef’s Assistant & Pastry Baker
JW Marriott Camelback Inn Resort & Spa
Scottsdale , AZ
2018.02 - 2018.06
- Assisted chef and line cooks.
- Maintained and sanitized work area to provide proper safety and prevent foodborne.
- Designed food presentation for room service orders.
- Created pastries for large scale events up to 2,000.
- Maintained positive working relationship with fellow staff and management.
Education
AAS – Associate of Applied Science - Hospitality And Tourism Development And Management
Scottsdale Community College
9000 E Chaparral Rd, Scottsdale, AZ 85256 01.2021
CER – Certificate in Meeting and Event Management -
Scottsdale Community College
01.2021
Skills
- Bilingual
- Adaptability
- Creative and Detail Oriented
- Problem-Solving
- OpenTable, Alice and OnQ
- Customer Service
- Guest Experience
- Staff Training
- Anticipating Guest Needs
- Entry Level Bartending
Awards/ Certifications
- TIPS Training, 2023.
- Arizona Food Handlers Card, 2021.
- Front of the house team member of the quarter, 2022.
- Recognized for providing excellent customer service, 2019.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Citrus Club Attendant
Arizona Biltmore, A Waldorf Astoria Resort
2023.08 - Current
Lead Hostess, Renata's Hearth
Arizona Biltmore, A Waldorf Astoria Resort
2021.09 - 2022.08
Welcome Center Assistant
Student Welcome Center, Scottsdale Community College
2019.02 - 2020.06
Chef’s Assistant & Pastry Baker
JW Marriott Camelback Inn Resort & Spa
2018.02 - 2018.06
AAS – Associate of Applied Science - Hospitality And Tourism Development And Management
Scottsdale Community College
CER – Certificate in Meeting and Event Management -
Scottsdale Community College
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