Danikka Roberts
Manvel,TX
Summary
A dedicated career professional with a proven track record of thriving in dynamic and challenging work environments. Adept at driving organizational success and leveraging advancement opportunities to foster growth and development.
Overview
17
17
years of professional experience
Work History
HCS SERVICE COORDINATION SUPERVISOR
FOREVER FAMILIES INC
05.2012 - Current
- Oversight of Service Coordination: Lead the Home and Community-Based Services (HCS) program, ensuring effective service delivery and adherence to program standards
- Regulatory Compliance: Ensure compliance with all relevant center policies, procedures, Texas Administrative Codes, and guidelines set forth by the Texas Department of Aging and Disability Services (DADS)
- Quality Assurance: Develop, implement, and monitor systems and procedures that uphold high standards of quality in service provision
- Individualized Service Delivery: Provide ongoing oversight to guarantee that services align with each individual's Person Directed Plans
- Plan Development and Compliance: Facilitate the timely creation of Person Directed Plans and the Individual Plan of Care, including the approval process for Intellectual Disability/Related Conditions (IDRC) Assessments
- Support and Issue Resolution: Offer assistance and support in resolving operational challenges while contributing to budget development and monitoring efforts
- Medicaid Billing: Oversee the billing process for Medicaid client services, ensuring accurate and timely submissions
- Payroll Management: Administer bimonthly payroll for staff, ensuring compliance with all financial policies
- Recruitment: Conduct interviews and evaluate candidates for positions in foster care and adoption services
- Financial Operations: Process accounts payable to ensure timely payments and maintain financial integrity
- Client Preparation for Independence: Assist clients in preparing for independent living through skill development and resource access
- Assessment and Level of Care Adjustment: Complete Inventory for Client and Agency Planning (ICAP) assessments to facilitate appropriate adjustments in clients’ levels of care
- Transportation Services: Provide transportation for clients to medical appointments, family visits, grocery shopping, and other essential activities
Account Specialist
PRO CONSULTING
01.2008 - 11.2012
- Conducted Daily Collections: Made routine collection calls to ensure timely payments and maintain account integrity
- Account Research and Analysis: Performed in-depth research and analysis of accounts to identify discrepancies and trends
- Report Preparation and Maintenance: Prepared and maintained various reports to track account status and collection activities
- Process Improvement: Identified and implemented necessary process adjustments to enhance efficiency and effectiveness
- Customer Communication: Issued statements to outstanding customers and proactively interacted with them to resolve any outstanding issues
Education
Business Management -
HOUSTON COMMUNITY COLLEGE
11.2024
Skills
- Schedule development
- Inventory Control
- Data Analytics
- Strategic Planning
- Staff Management
- Process Improvement
Awardsandacknowledgements
- George Foundation Leadership Program Alumni, Class of 2024
- Fort Bend Leadership Program Alumni, Class of 2018
- Forever Families, Inc., Community Hero, 2016
- 5-year Volunteer for Rev’s House Non-Profit Social Services Provider for Children
Affiliations
- Sing in the choir at Word of Restoration International Church
- Volunteer in the community with needed families
Work Preference
Work Type
Contract WorkWork Location
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time off4-day work weekCareer advancementPersonal development programsFlexible work hoursTimeline
HCS SERVICE COORDINATION SUPERVISOR
FOREVER FAMILIES INC
05.2012 - Current
Account Specialist
PRO CONSULTING
01.2008 - 11.2012
Business Management -
HOUSTON COMMUNITY COLLEGE
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