Danil Cvetkoski

Skopje

Summary

Hostel Manager at Comfy Hostel, enhancing guest experiences through innovative activities and strategic marketing. Skilled in guest relations management and problem-solving, I implemented cost-saving measures that reduced expenses while increasing occupancy rates. Committed to fostering community and maintaining high cleanliness standards.

Offering strong foundation in customer service and hospitality management principles, with ability to quickly learn and adapt. Brings understanding of guest satisfaction and property upkeep, coupled with organizational and multitasking skills.

Personable and customer-focused professional with background in hospitality and management. Possesses knowledge of guest services and property management, combined with skills in teamwork and problem-solving. Dedicated to creating welcoming environment and ensuring smooth operations.

Overview

years of professional experience

Work History

Hostel Menager

Comfy Hostel

06.2020 - Current

Organized engaging activities and events for guests, fostering a sense of community within the hostel.
Implemented cost-saving measures while maintaining quality standards, reducing overall expenses.
Streamlined booking procedures, leading to an increase in occupancy rates.
Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
Greeted and assisted guests by gathering information pertaining to reservations or requests.

Education

Bachelor - Psychology

MIT University

Skopje

04.2001 -

Skills

Guest relations management

Reservation Management

Basic accounting

Property maintenance

Teamwork and collaboration

Problem-solving

Guest experiences

Problem-solving abilities

Guest services

Excellent communication

Timeline