Danil Mukhiya
Senior Associate
San Gabriel,California
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Senior Associate
World Financial Group
Johns Creek, Georgia
11.2020 - Current
- Worked varied hours to meet seasonal and business needs.
- Developed new sales opportunities through development and rollout of promotional plans.
- Served as liaison, facilitating communication between management and associates.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Coached other team members on selling techniques and customer service tactics to meet daily sales goals.
Night Auditor
Motel 6 Hotel
San Rafeal, CA
05.2018 - 06.2020
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Night Auditor
Holiday Inn
Ocean City, CA
11.2016 - 05.2018
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Database Administrator
Nepal Bible Society
Kathmandu, Nepal
09.2012 - 11.2016
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Engaged with clients to plan and optimize site issues and queries.
Education
MBA - Business
Tribhuvan University
Kathmandu, Nepal 07.2014 - 11.2016
Skills
Project Management
Preparing reports
Sales expertise
Content marketing
CMS management
Social media management
CSS
HTML
Responsive design
Timeline
Senior Associate
World Financial Group
11.2020 - Current
Night Auditor
Motel 6 Hotel
05.2018 - 06.2020
Night Auditor
Holiday Inn
11.2016 - 05.2018
MBA - Business
Tribhuvan University
07.2014 - 11.2016
Database Administrator
Nepal Bible Society
09.2012 - 11.2016