Karen Shephard
Baton Rouge,LA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Scaffold Builder
Axios Industrial Maintenance
Denham Springs, LA
04.2024 - 10.2024
- Installed guardrails, planks, ladders, and other safety equipment on scaffolds.
- Tied off all loose ends when constructing or deconstructing a scaffold structure with rope, wire ropes, chains to ensure stability.
- Safely and accurately built scaffolding in confined spaces like cooling towers.
- Constructed scaffolds in appropriate positions and secured completed structures in place.
- Cleaned and organized work areas to prevent accidents and dangerous situations.
- Repaired and replaced faulty or damaged scaffold materials.
- Cut down boards and plywood panels to meet appropriate size requirements.
Scaffold Builder
Brand Safway Scaffolding
Prairieville, LA
10.2020 - 07.2023
- Installed guardrails, planks, ladders, and other safety equipment on scaffolds.
- Assisted in the dismantling of scaffold structures after completion of job.
- Set up staging areas for materials and tools used in construction projects involving scaffolding.
- Followed safety protocols such as wearing a hard hat, gloves, and steel-toed boots while working on high elevations.
- Conducted regular maintenance checks on all equipment used in the erection or dismantlement of scaffolds.
- Safely and accurately built scaffolding in confined spaces like cooling towers.
Homemaker Aide
Best Home Care Solutions
North Bergen, NJ
06.2017 - 06.2020
- Provided assistance with daily living activities such as bathing, dressing and grooming.
- Assisted with meal preparation, light housekeeping and laundry services.
- Monitored client health conditions, reported any changes to appropriate personnel.
- Transported clients to medical appointments or other necessary destinations.
- Organized recreational activities for clients including walks, games and crafts projects.
- Assisted clients with shopping trips or errands as needed.
- Coordinated schedules for multiple appointments and activities while managing time efficiently.
- Demonstrated patience, respect and empathy when interacting with individuals from diverse backgrounds.
Waitress Trainee
Noches De Colombia
Fairview, NJ
06.2016 - 05.2017
- Greeted customers and provided menus.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Maintained a professional attitude while working in a fast-paced environment.
- Followed safety protocols when handling hot plates or sharp objects.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Completed assigned tasks within designated timeframes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Education
Licensed - Marketing
Universidad U & M
La Romana05-2007
Skills
- First aid training
- Safety regulations
- Permitting requirements
- Hand tools operation
- Guest relations
- Food handling safety
- Cash handling
- Order taking
- Customer service
- Housekeeping
- Meal preparation
- Patient transportation
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Scaffold Builder
Axios Industrial Maintenance
04.2024 - 10.2024
Scaffold Builder
Brand Safway Scaffolding
10.2020 - 07.2023
Homemaker Aide
Best Home Care Solutions
06.2017 - 06.2020
Waitress Trainee
Noches De Colombia
06.2016 - 05.2017
Licensed - Marketing
Universidad U & M
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