Danilo Brown
Clearwater,FL
Summary
Data Entry Specialist skilled in maintaining and entering information in databases. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Qualified Sales Associate with three years in fast-paced customer service. Personable and professional under pressure. Sales Associate skilled in exceeding goals and company expectations by expanding client base and maintaining high standards of customer service. Experienced Senior Audit Analyst with strong communication, organizational and time management abilities, also highly effective at handling confidential information within medical records. Cross-trained and experienced in phone call monitoring as a Quality Assurance Specialist. Suggested areas of improvement for agents to better their customer service skills via phone calls.
Overview
13
13
years of professional experience
Work History
Senior Audit Analyst
Lincare Holdings Inc.
03.2017 - Current
- Identifies errors in audits and related issues to supervisors.
- Maintains complete confidentiality in accordance with organization and legal requirements.
- Attaches incoming documentation.
- Onboarding for new-hires.
- Schedules and runs training sessions for new hires.
- Assists in special projects.
- Requests for missing documentation from managers outside of the department.
- Ensures HIPAA compliance.
- Checks documentation for accuracy and compliance with standards.
- Cross-trained in phone call monitoring as a Quality Assurance Specialist.
- Actively listened to calls.
- Suggested areas of improvement for each agent to better their customer service skills.
Data Entry Clerk
Knight Enterprises
10.2015 - 02.2017
- Verified that the information in the computer system was up-to-date and accurate.
- Identified and resolved system and account issues.
- Verified deadlines on a daily basis.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Used computer software to store and retrieve data.
Sales Associate
Pet Supermarket
02.2012 - 10.2015
- Recommended and helped customers select merchandise based on their needs.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Trained new employees on company customer service polices and service level standards.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed efficient cash register operations.
Education
Bachelor of Science - Cybercrime
St. Petersburg College
Clearwater, FL05-2026
Associate of Science - Digital Forensics And Computer Investigations
St. Petersberg College
Clearwater, Fl05-2024
High School Diploma -
Osceola Fundamental High School
Seminole, FL01-2013
Skills
- Computer Proficient
- Skilled in Microsoft Office Word, Excel, and Powerpoint
- Client-focused
- Quick Leaner
- Patient and Reliable
- Energetic
- Clear communication
- Time management
- Team collaboration
- Issue resolution
- Attention to detail
- Continuing education
Timeline
Senior Audit Analyst
Lincare Holdings Inc.
03.2017 - Current
Data Entry Clerk
Knight Enterprises
10.2015 - 02.2017
Sales Associate
Pet Supermarket
02.2012 - 10.2015
Bachelor of Science - Cybercrime
St. Petersburg College
Associate of Science - Digital Forensics And Computer Investigations
St. Petersberg College
High School Diploma -
Osceola Fundamental High School
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