Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danilo Calle

Miami,FL

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Agile and adaptable with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
13
years of professional experience

Work History

Assistant Manager and Floor Supervisor

Doma Restaurant
Miami, FL
10.2018 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Captain Waiter

Cipriani
Miami, FL
01.2015 - 10.2018
  • Trained and managed dining room staff with diverse service backgrounds.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Showed high-level understanding of fine dining standards and practices.
  • Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.

Captain Waiter

Seaspice Restaurant
Miami, FL
01.2014 - 12.2014
  • Trained and managed dining room staff with diverse service backgrounds.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Showed high-level understanding of fine dining standards and practices.
  • Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Prepared specialty desserts for customers for special occasions.
  • Inspected dishes and utensils for cleanliness.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Captain Waiter

Il Gabbiano Restaurant
Miami, FL
03.2010 - 12.2013
  • Trained and managed dining room staff with diverse service backgrounds.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Showed high-level understanding of fine dining standards and practices.
  • Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.

Education

High School Diploma -

Antonio Ricaurte
Colombia
12.2006

Skills

  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Staff Management
  • Training
  • Sales growth
  • Business Development
  • Employee scheduling
  • Strategic planning

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager and Floor Supervisor

Doma Restaurant
10.2018 - Current

Captain Waiter

Cipriani
01.2015 - 10.2018

Captain Waiter

Seaspice Restaurant
01.2014 - 12.2014

Captain Waiter

Il Gabbiano Restaurant
03.2010 - 12.2013

High School Diploma -

Antonio Ricaurte

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Danilo Calle