Danilo Ellison-Saavedra
San Francisco,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freight Forwarder
ALL TRANS CARGO CORP
Guayaquil, Guayas, Ecuador
07.2021 - 03.2022
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
- Coordinated with overseas agents regarding documentation preparation and cargo tracking.
Customer Service Manager
Blazing Saddles Bike Rental and Tours
San Francisco, CA
02.2019 - 08.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
MBA - Business Administration
ESPAE Graduate School of Management - ESPOL
Ecuador04-2023
Bachelor of Science - International Business
Escuela Superior Politécnica Del Litoral
Ecuador02-2019
Skills
- Logistics Management
- Supply Chain Coordination
- Data Quality Management
- Product Management
- Problem-solving aptitude
- Structured Query Language
- Analytical Thinking
- Problem-Solving
- Data Analysis
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Portuguese
Professional
Certification
- Certificate of Completion of the Portuguese language course - Cultural Institute Brazilian-Ecuadorian, May 2024
- Product Management Essentials - University of Maryland, August 2023
- Ask Questions to Make Data-Driven Decisions - Google Certificate, June 2023
- Verified International Academic Qualifications - World Education Services, 2023
- Foundations: Data, Data, Everywhere - Google Certificate, May 2023
Timeline
Freight Forwarder
ALL TRANS CARGO CORP
07.2021 - 03.2022
Customer Service Manager
Blazing Saddles Bike Rental and Tours
02.2019 - 08.2019
- Certificate of Completion of the Portuguese language course - Cultural Institute Brazilian-Ecuadorian, May 2024
- Product Management Essentials - University of Maryland, August 2023
- Ask Questions to Make Data-Driven Decisions - Google Certificate, June 2023
- Verified International Academic Qualifications - World Education Services, 2023
- Foundations: Data, Data, Everywhere - Google Certificate, May 2023
MBA - Business Administration
ESPAE Graduate School of Management - ESPOL
Bachelor of Science - International Business
Escuela Superior Politécnica Del Litoral
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