Overview
Work History
Education
Skills
Timeline
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Danilo Garay

Overview

7
7
years of professional experience

Work History

Operations Manager

Chanel
Century City, CA
12.2024 - Current
  • Successfully launched and managed the Chanel lease location at Bloomingdale's Century City, generating $1M in sales within the first two months and 4 million in sales by month 6
  • Maintained perfect inventory control, resulting in 100% accuracy during annual inventory audits
  • Trained and developed a team of 13 employees, including management, on all Chanel standards and procedures
  • Partnered with key vendors (e.g., ADT, Spectrum) to ensure smooth daily operations and seamless store functionality
  • Solely responsible for all stock management and customer repair services, maintaining high accuracy and turnaround efficiency
  • Introduced a client service tool that enhanced the customer experience, resulting in $200K in out-of-store sales within the first six months
  • Consistently kept shrink percentage under 1%, reducing rework and contributing to increased customer satisfaction

Inventory Control Specialist

Chanel
Beverly Hills
10.2022 - Current
  • Managed all incoming and outgoing shipments, including fine jewelry, handbags, sunglasses, and ready-to-wear merchandise
  • Conducted weekly cycle counts to monitor and resolve stock discrepancies, supporting the store’s continued “Tier 1” inventory status
  • Expert in CHANEL’s inventory management system, utilizing the tool for transfers, charge sends, shipment receiving, and ticket printing
  • Ensured brand integrity by inspecting all merchandise against CHANEL’s quality standards and reporting imperfections to the After-Sales team
  • Served as a CHANEL brand ambassador by consistently upholding company policies, procedures, and luxury service standards
  • Contributed to the successful relocation of the store, assisting in the transition from manual cycle counts to an RFID-based system that improved inventory accuracy

Operations Specialist

Louis Vuitton
Los Angeles
06.2021 - 10.2022
  • Effectively allocated tasks during high-traffic periods as Concierge to ensure smooth and efficient store operations
  • Built and maintained strong client relationships as Operations Specialist by providing dedicated support during the After-Sales process and managing online order fulfillment
  • Participated in monthly cycle counts and supported timely resolution of inventory discrepancies to uphold accuracy
  • Maintained luxury visual merchandising standards by proactively restocking and reorganizing products throughout the day

Assistant Manager

Enterprise Rent-A-Car
Montclair
03.2018 - 08.2020
  • Started as "Management Trainees" then was promoted to Management Assistant then Assistant Manager.
  • Assist store manager in planning and executing all sales promotions effectively.
  • Established effective and positive communication among all team members.
  • Received 5 consecutive Top Seller of the Month awards.

Education

Bachelors of Science - Business Management and Human Resources

Cal Poly Pomona
Montclair, Ca
08.2020

Skills

  • Detail-oriented
  • Bilingual (English, Spanish)
  • Flexible and adaptable
  • Computer proficiency
  • Problem-solving abilities
  • Inventory management
  • Vendor relations
  • Stock management
  • Employee development
  • Quality assurance
  • Inventory control
  • Problem-solving

Timeline

Operations Manager

Chanel
12.2024 - Current

Inventory Control Specialist

Chanel
10.2022 - Current

Operations Specialist

Louis Vuitton
06.2021 - 10.2022

Assistant Manager

Enterprise Rent-A-Car
03.2018 - 08.2020

Bachelors of Science - Business Management and Human Resources

Cal Poly Pomona

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Danilo Garay