Danilo Ramirez
HOUSTON
Summary
Dynamic employee with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and operational excellence, achieving consistent sales growth. Skilled in money handling and fostering collaborative team environments, ensuring a positive experience for both staff and customers. Diligent worker with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution. Proactive and goal-oriented professional known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cabo Bob's
01.2021 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Barista
Dolce Delights
10.2018 - 05.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Juicerista
Clean Juice
01.2018 - 08.2018
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to social media marketing efforts by sharing appealing photos of juice creations, driving online engagement.
- Assisted with inventory management, contributing to cost-saving measures and reduced waste.
- Managed daily opening and closing procedures efficiently, ensuring smooth operations throughout the day.
- Educated customers on the benefits of various juice ingredients, promoting healthy lifestyle choices.
- Implemented proper sanitation protocols for all equipment, ensuring safe food handling practices were followed consistently.
Pool Cleaner
Butcher Pools
08.2016 - 12.2017
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
- Completed backwash procedures using various types of filters.
- Enhanced customer satisfaction by providing thorough pool cleaning services, including vacuuming, skimming, and scrubbing.
Education
Glenda Dawson High School Pearland
Pearland, TXSkills
- Customer service
- Money handling
- Team leadership
- Collaborative decision-making
- Customer relations
- Team motivation
- Problem-solving
- Time management
- Task delegation
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Cabo Bob's
01.2021 - 05.2025
Barista
Dolce Delights
10.2018 - 05.2019
Juicerista
Clean Juice
01.2018 - 08.2018
Pool Cleaner
Butcher Pools
08.2016 - 12.2017
Glenda Dawson High School Pearland
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