Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danilo Umul Maldonado

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Medical Office Specialist

Christus St.Vincent
11.2022 - Current
  • Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
  • Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
  • Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Trained newly hired staff members on office policies, procedures, and best practices, fostering a supportive team environment.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Assistant Manager

Famous Footwear
04.2021 - 11.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Hennes & Mauritz (H&M)
05.2018 - 08.2020
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Tierra Encantada Charter School
Santa Fe, NM
05.2017

Skills

  • Office Management
  • HIPAA Compliance
  • Insurance Verification
  • Patient confidentiality
  • Medical Office Software
  • Team Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Office Specialist

Christus St.Vincent
11.2022 - Current

Assistant Manager

Famous Footwear
04.2021 - 11.2021

Assistant Manager

Hennes & Mauritz (H&M)
05.2018 - 08.2020

High School Diploma -

Tierra Encantada Charter School

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Danilo Umul Maldonado