Danilo Jose Doria Ramirez

Coordinated freight movements, booking via DAT and Truckstop, negotiating rates and ensuring timely delivery for owner-operators.

Provided translations between English and Spanish to assist Spanish-speaking drivers.

Provided drivers with detailed pickup/delivery information and communicated regular load status updates to brokers.

Resolved on-road issues and processed post-delivery documentation (PODs) to finalize loads.

Managed overnight operations, supporting drivers with on-road issues.

Collected real-time updates from drivers, handled lumper requests, and updated company logs.

Coordinated night dispatching by assigning new loads and resolving scheduling issues.

Provided phone-based support to Walmart clients, resolving inquiries and delivery issues.

• Managed high call volumes and delivered quick resolutions under pressure to maintain service standards.

Monitored shipments and maintained real-time updates on the platform specifically for the NTG account.

Contacted drivers via calls and text messages to obtain status updates throughout the pickup and delivery process.

• Coordinated logistics and scheduling for efficient workflow management.

Executed accurate post-delivery billing for FTL, LTL, and Drayage operations within the same department.

Verified container and chassis numbers, ensuring precise documentation for port-related movements.

Audited chassis pool receipts (in-gate/out-gate) and port interchange receipts for containers to complete the billing cycle.

Confirmed PODs, carrier invoices, and PO numbers to ensure overall documentation accuracy.

Communicated with carriers to request missing documentation required to complete the billing process.

Managed the billing and accounting cycle for Motus Freight, ensuring documentation integrity.

Issued NOAs and letters of release to maintain updated factoring and quick-pay records.

Generated and submitted customer invoices to complete the payment cycle efficiently.

Perform real-time shipment tracking, manage pick-up cancellations, and handle appointment scheduling.

Escalate complex freight issues to the Client Care department for specialized resolution.

Maintain direct communication with customers and shippers to investigate cancellations and coordinate reschedules.

• Monitor load status situations to determine and execute necessary corrective actions.