Hi, I’m
DANILYN VILLAPANA
Doha,DA
Summary
A results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and providing exceptional service. Passionate about continuous learning and professional development.
Overview
6
years of professional experience
1
Certification
Work History
ALFARDAN PROPERTIES L.L.CDoha
IT HELPDESK ADMIN
01.2024 - Current
Job overview
- Provide administrative support and perform ad-hoc tasks for the IT Department, including calendar management for the IT manager, managing office supplies, and maintaining digital filing systems ensuring that documents are easily accessible
- Prepare and distribute correspondence, memos, and forms
- Prepare, review, and negotiate IT-related contracts, ensuring adherence to company policies, SLAs, and SOW
- Prepare the annual IT budget and communicate with respective HODs for approval
- Monitor team performance and ensure the resolution of service requests and technical issues within SLA
- Also assist end-users with basic IT concerns, improving overall user satisfaction
AL ASMAKH REAL ESTATE DEVELOPMENT COMPANYDoha
LEASING OFFICER CUM PM ASSISTANT
04.2021 - 11.2023
Job overview
- Coordinating tenant maintenance issues with the Property Management Team, addressing tenant concerns or complaints, communicating with the property management team to find solutions, and ensuring that tenant's expectations are met;
- Arrange appointments for property maintenance including scheduling appointments with maintenance staff, coordinating with tenants and property coordinators, and ensuring that maintenance tasks are completed on time;
- Managing reservations for public sports facilities including tennis courts and football pitches includes handling booking requests, maintaining reservation calendars, communicating with users/tenants, and ensuring that the facilities are properly utilized and maintained
PHILIPPINE SPRING WATER RESOURCES INC.Mandaue City, Philippines
TRAINER ENCODER CUM MASTER DATA SUPPORT RELIEVER
09.2018 - 02.2021
Job overview
- Conducts efficient training of employees on data encoding according to company standard while also providing support for Master Data activities;
- Data transferring between software (PUTTY CRM and SAP) specifically in the company's daily sales and collections and reviewing for deficiencies or errors, correcting any incompatibilities, and checking output;
- Collaborated with cross-functional teams in resolving data-related issues which involved addressing data inconsistencies or errors, providing support on internal transaction issues in SAP and PUTTY CRM, and finding solutions to improve data management processes
Education
Northwestern Mindanao State CollegeTangub City, Philippines
Bachelor of Science from Information Technology
05-2018
Skills
- Email management
- Phone etiquette
- Attention to detail
- Critical thinking
- MS Office Suite
- Collaboration
- Document handling
- Scheduling
- Invoice processing
- Calendar management
- Filing and data archiving
Certification
APRIL 2022
DASHBOARD REPORTS CREATION USING MICROSOFT EXCEL, Excel Hub Training Services
NOVEMBER 2021
ADMIN, SECRETARIAL & PA, REED Courses
References
References available upon request.
Timeline
IT HELPDESK ADMIN
ALFARDAN PROPERTIES L.L.C
01.2024 - Current
LEASING OFFICER CUM PM ASSISTANT
AL ASMAKH REAL ESTATE DEVELOPMENT COMPANY
04.2021 - 11.2023
TRAINER ENCODER CUM MASTER DATA SUPPORT RELIEVER
PHILIPPINE SPRING WATER RESOURCES INC.
09.2018 - 02.2021
APRIL 2022
DASHBOARD REPORTS CREATION USING MICROSOFT EXCEL, Excel Hub Training Services
NOVEMBER 2021
ADMIN, SECRETARIAL & PA, REED Courses
Northwestern Mindanao State College
Bachelor of Science from Information Technology
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