Danielle Magpantay
New York,NY
Summary
Seasoned hospitality professional with over 10 years of experience, committed to delivering above and beyond service. Known for having a strong work ethic, being highly-adaptable, and having excellent communication and interpersonal skills. Adept at working unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Maître D' / Lead Host
Cafe Luxembourg
New York, NY
05.2021 - Current
- Maintain a warm and welcoming environment at a high-volume, upscale restaurant, delivering exceptional service and support all throughout the guests' dining experience
- Manage reservations and waitlist in a timely manner and maintain open communication with the staff to ensure front-of-house operations run smoothly
- Answer phone calls professionally and respond to guests' inquiries to the best of my ability
- Train new hosts on company policies, procedures, and service standards
Senior Community Manager
Sunnies Face
Manila, Philippines
08.2018 - 12.2020
- Developed community engagement strategies to enhance brand loyalty and awareness
- Analyzed community feedback to drive improvements in product offerings and services
- Conducted regular market research to identify industry trends, customer needs, and competitive landscape
- Trained junior staff on best practices for community management and engagement techniques
Advertising Account Manager
DDB Philippines
Manila, Philippines
06.2017 - 03.2018
- Handled several key accounts of international beauty and healthcare brands for multiple above-the-line and digital campaigns
- Carried out a cross-functional project management role to ensure the success of various campaigns and projects; required to work closely with all of the agency’s highly engaged teams
- Collaborated with different teams to craft pitch-winning advertising campaigns that heavily relied on competitive analysis, while ensuring the client’s brief and budget were met
- Managed social media content for varied platforms; also closely monitored the posts’ insights and engagements to ensure communication angles and formats remained strategic and effective
Education
Associate of Applied Science - Advertising And Marketing Communications
Fashion Institute of Technology
New York, NY05.2015
Skills
- Excellent communication and interpersonal skills
- Strategic, organized, and detail-oriented in managing daily tasks and special projects
- Ability to field multiple phone lines, while also handling inquiries from guests in-person
- Effective client relationship management and conflict resolution skills
- Fostering a cordial environment for clients and colleagues alike
- Maintaining a calm and polished demeanor
Timeline
Maître D' / Lead Host
Cafe Luxembourg
05.2021 - Current
Senior Community Manager
Sunnies Face
08.2018 - 12.2020
Advertising Account Manager
DDB Philippines
06.2017 - 03.2018
Associate of Applied Science - Advertising And Marketing Communications
Fashion Institute of Technology