Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
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Daninah Young

Miami,USA

Summary

Efficient, enthusiastic, and goal-oriented professional with a strong work ethic. Strives for excellence in all endeavors. Possesses superior communication, organization, and quick response skills for effective navigation of any work environment. Demonstrates the ability to adapt to changes and maintain consistent workflows through years of experience in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Polygraph Examiner

Jurney & Associates Inc.
11.2022 - Current
  • Screened job applicants effectively.
  • Administer polygraph tests.
  • Evaluate results from polygraph tests.
  • Communicated outcomes of polygraph tests to clients.

Security Professional

Allied Universal
09.2021 - 08.2022
  • Foreseen and mitigated disruptive behavior.
  • Communicated accurate information using radio and telephone equipment with coworkers and superiors.
  • Demonstrated congenial communication skills during public interactions.
  • Kept a watchful eye on monitor screens, detecting both permitted and unpermitted activities.

Contact Center Agent

Uniform Advantage
02.2018 - 02.2021
  • Managed customer queries about orders and monitored delivery status.
  • Addressed customer concerns by optimizing in-house merchandising practices for improved quality and size accuracy.
  • Assisted customers with account management and order troubleshooting through multiple platforms.
  • Supported orientation process for incoming and prospective contact center staff.

Armed Guard

G4S Security Officer
08.2016 - 02.2018
  • Kept detailed records, logging inspections and completing timely incident reports.
  • Conducted routine surveillance to ensure safety compliance.
  • Maintained secure environment through effective access point management.
  • Maintained building security through regular checks and locking procedures.

Customer Service Representative

iQor
03.2015 - 08.2016
  • Maintained high levels of customer satisfaction through effective problem-solving.
  • Achieved consistent success in meeting and surpassing sales objectives.
  • Provided outstanding support, consistently exceeding customer expectations.
  • Completed post-resolution checks for additional assistance.

Sales Floor Associate/Cashier

Sears
09.2012 - 12.2014
  • Consistently restocked and recovered inventory.
  • Handled cash transactions efficiently using POS register system.
  • Handled spills and breakage promptly to uphold store's clean and professional image.
  • Facilitated customer enrollment in special events, loyalty initiatives, and credit card programs.

Education

Polygraph Examiner Certification -

Deception Control Inc.
Fort Lauderdale, FL

Integrative Nutrition Health Coach Certificate -

Integrative Institution of Nutrition & Wellness
New York, NY
05.2022

Bachelor's degree - Criminal Justice

Florida Memorial University
Miami Gardens, FL
05.2016

Skills

  • Public health education
  • Task prioritization
  • Individual coaching
  • Polygraph instrument operation
  • Observational skills
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Interpersonal skills
  • Professionalism
  • Written communication
  • Report writing

Personal Information

Authorized To Work: US

Affiliations

  • Florida Polygraph Association Member
  • American Polygraph Association Member

Timeline

Polygraph Examiner

Jurney & Associates Inc.
11.2022 - Current

Security Professional

Allied Universal
09.2021 - 08.2022

Contact Center Agent

Uniform Advantage
02.2018 - 02.2021

Armed Guard

G4S Security Officer
08.2016 - 02.2018

Customer Service Representative

iQor
03.2015 - 08.2016

Sales Floor Associate/Cashier

Sears
09.2012 - 12.2014

Integrative Nutrition Health Coach Certificate -

Integrative Institution of Nutrition & Wellness

Polygraph Examiner Certification -

Deception Control Inc.

Bachelor's degree - Criminal Justice

Florida Memorial University

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Daninah Young