Victoria Martinez
New York,NY
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Hardworking team player with expertise in completing various clerical tasks offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little or no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake Secretary 1
NYU Langone Health Ambulatory Care Center
2024.05 - Current
- Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
- Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
- Ensures availability of treatment information by retrieving and updating patient records
- Verifies insurance information and obtains information needed to schedule and bill for services
- Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
- Performs other duties as needed.
Unit Clerk
NYU Langone Health Hospital
2023.02 - 2024.05
- Assist the patients and the visitors, confirm their appointments, and direct them to the correct personnel or medical department
- Manage the adequacy of medical supplies and report defective equipment and machine to the maintenance for immediate repairs or replacements
- Highly organizational, especially on storing medical records and updating patients' information on the database
- Takes accountability for supplies, equipment, and environmental support
- Demonstrates respect for patient confidentiality, privacy, dignity, and rights
- Managing medical records, updating patient
- Facilitates pre-certifications and prior authorizations.
Building Service Attendant
NYU Langone Health Hospital
2021.04 - 2023.02
- Proficient in the operation of the computer Bed Tracking System
- Communicating effectively with management and staff regarding completion of discharges and various tasks
- Maintaining a safe and sanitary environment in patient room’s and assigned areas throughout the floors
- Interacting with patients, visitors, staff in a friendly efficient manner to meet everyone needs
- Performing all cleaning function’s following established procedures in a timely fashion.
Security Officer
Harvard Protection Services
2019.08 - 2021.07
- Provided leadership and oversight for all property operations including maintaining surveillance of equipment
- Performed periodic inspections, kept accurate logs, and patrol all common areas to maintain tenant safety
- Checked employee identification cards, maintaining an accurate record of who leaves & enters the building
- Acted in a lawful manner while in defense of the property.
HR Representative (Temp)
Department Of Education
2019.03 - 2019.07
- Handled telephone, email, mail or walk-in inquiries
- Served as group leader/expert.; train, advise and aid staff in using information technology systems to obtained information to respond to issues; to maintain tracking system; and to recall information on the status of service requests
- Advised staff on proper telephone response techniques
- Identified issues to be referred to supervisors or subject matter specialists
- Troubleshooted problem areas to recommend revised policies and procedures for customer service; may monitor calls to ensure quality of service and to determine information needed.
Security Fields Supervisor
Alliance Building Services
2017.12 - 2019.03
- Conducted site-related training for officers at various job location’s covering related topics to their daily duties
- Performed daily checks and monitored officer’s appearance, attendance, and job performance
- Coordinated with management to implement new measures to improve employee performance
- Completed official inspection forms on every officer at facilities under my supervision and these reports were then submitted to the Director of Security.
Education
New York State Bartending License -
ABC Bartending School
High School Diploma -
John F. Kennedy High School
Bronx, NY01.2010
Skills
- Team Leadership & Training
- Organizational & Project management
- Strategic Thinking
- Security Operation’s & Customer Service
- Office Administration
- Detail orientated
- Bilingual Fluent in English and Spanish
- Microsoft Office (Advanced Word, Excel, PowerPoint)
Certification
- Alcohol Management (TAM) Certification
- SCI Self Defense and Control Tactics System Certification
- Center Security Training Course 2017 – New York, NY
- New York State Licensed Security Guard
References
AVAILABLE UPON REQUEST
Timeline
Intake Secretary 1
NYU Langone Health Ambulatory Care Center
2024.05 - Current
Unit Clerk
NYU Langone Health Hospital
2023.02 - 2024.05
Building Service Attendant
NYU Langone Health Hospital
2021.04 - 2023.02
Security Officer
Harvard Protection Services
2019.08 - 2021.07
HR Representative (Temp)
Department Of Education
2019.03 - 2019.07
Security Fields Supervisor
Alliance Building Services
2017.12 - 2019.03
New York State Bartending License -
ABC Bartending School
High School Diploma -
John F. Kennedy High School
- Alcohol Management (TAM) Certification
- SCI Self Defense and Control Tactics System Certification
- Center Security Training Course 2017 – New York, NY
- New York State Licensed Security Guard
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