Daniqua Payne
Tappahannock,Virginia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Fraud Prevention Specialist
Citizens Bank
02.2024 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Associate Banker
Capital One
06.2021 - 01.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
Department Manager
Wal Mart Stores
04.2014 - 01.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Collection Representative
WEST ASSEST MANAGMENT
12.2012 - 04.2014
- Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
- Ensured timely follow-up on outstanding accounts, minimizing potential losses due to non-payment or delayed payments.
- Managed a high volume of accounts, prioritizing tasks to maximize productivity and results.
- Improved customer satisfaction by promptly addressing and resolving account issues.
- Streamlined internal processes by regularly updating collections procedures, increasing efficiency within the department.
- Negotiated favorable settlements with debtors, balancing company interests and client needs for mutually beneficial agreements.
- Provided exceptional customer service by listening actively to concerns and working diligently toward mutually agreeable solutions for debt repayment.
Education
Associate's Degree Candidate - Funeral Service and Mortuary Science, General
JOHN TYLER COMMUNITY COLLEGE
CHESTER, VAHigh School Diploma -
ESSEX HIGH SCHOOL
Tappahannock, VA06.2010
Skills
- Communication
- Multitasking
- Prioritizing
- Dependability
- Initiative and problem-solving abilities
- AML compliance knowledge
- Fraud Prevention Strategies
- Cybersecurity awareness
- Analytical mindset
Timeline
Fraud Prevention Specialist
Citizens Bank
02.2024 - Current
Associate Banker
Capital One
06.2021 - 01.2024
Department Manager
Wal Mart Stores
04.2014 - 01.2017
Collection Representative
WEST ASSEST MANAGMENT
12.2012 - 04.2014
Associate's Degree Candidate - Funeral Service and Mortuary Science, General
JOHN TYLER COMMUNITY COLLEGE
High School Diploma -
ESSEX HIGH SCHOOL