Daniquе Cross
Kermit,TX
Summary
Experienced customer service professional with a proven track record of exceeding customer satisfaction goals. Detail-oriented and highly organized individual with excellent communication skills and a strong ability to problem solve. Dedicated team player with a passion for providing exceptional customer service and resolving issues in a timely manner. Customer-focused professional with a background in handling high-volume calls and resolving complex customer inquiries. C Dependable professional dedicated to supporting team objectives and growth through empowering leadership. Excels in task delegation and conflict management. Pragmatic critical thinker with commitment to service and company success.
Overview
10
10
years of professional experience
Work History
BADGER MINING
Janitor
Kermit , Texas
11.2021 - 04.2022
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
Covid 19 Screeners
El Paso Fire Department
El Paso , TX
09.2020 - 05.2021
- Assisted patients with completing COVID-19 screening forms and questionnaires.
- Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
- Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
Census Enumerator
Census Bureau
El Paso , TX
07.2020 - 10.2020
- Conducted door-to-door surveys to collect data from households and individuals.
- Organized, managed and tracked survey responses in an efficient manner.
- Explained the purpose and importance of participating in the census program to respondents.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
Transportation Coordinator
Walmart Distribution
Grove City , Ohio
08.2015 - 05.2018
- Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
- Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
- Collaborated with warehouse staff to optimize load planning processes and maximize efficiency.
- Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
- Communicated regularly with internal stakeholders including sales teams, operations teams, purchasing teams.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
ARMY RESERVES
US Military
South Bend , IN
10.2011 - 03.2015
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Private Nanny
Self-employeed
El paso , TX
06.2018 - 07.2020
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
Education
Associates of Art - Psychology
Odessa Community College
Odessa, TX05.2024
High School Diploma -
Coldwater High School
Coldwater05-2012
Bachelor of Arts - Pyschology
University of Texas Permian Basin
Odessa, TXSkills
- Negotiation
- Communication
- Relationship-building
- Customer service
- Product knowledge
- Customer service-focused
- Heavy Lifting
- Event Support
- Emergency Response
- Attention to Detail
- Timely Paperwork Completion
- Work Orders
- Excellent communication skills
References
References available upon request.
Timeline
BADGER MINING
Janitor
11.2021 - 04.2022
Covid 19 Screeners
El Paso Fire Department
09.2020 - 05.2021
Census Enumerator
Census Bureau
07.2020 - 10.2020
Private Nanny
Self-employeed
06.2018 - 07.2020
Transportation Coordinator
Walmart Distribution
08.2015 - 05.2018
ARMY RESERVES
US Military
10.2011 - 03.2015
Associates of Art - Psychology
Odessa Community College
High School Diploma -
Coldwater High School
Bachelor of Arts - Pyschology
University of Texas Permian Basin
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