Danique Monet Nichols
Columbus
Summary
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Martin Army Community Hospital
05.2024 - Current
- Assisted healthcare professionals in managing patient appointments and scheduling procedures.
- Maintained accurate patient records using electronic health record systems.
- Supported administrative functions, including processing medical documentation and insurance claims.
- Collaborated with multidisciplinary teams to ensure seamless patient care coordination.
- Performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting. Maintain accurate and up-to-date patient schedules and logs utilizing MHS Genesis, Revenue-Cycle, Power-Chart and Dentrix Appointment Book .
Medical Support Assistant
William Beaumont Army Medical Center (This is a federal job)
08.2023 - 03.2024
- Salary: $18.06 USD Bi-weekly
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
- Duties, Accomplishments and Related Skills:
- Performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting. Maintain accurate and up-to-date patient schedules and logs utilizing MHS Genesis, Revenue-Cycle, Power-Chart and Dentrix Appointment Book .
- Conduct patient interviews to enter, review and update health care records to register and have accurate prioritization.
- Responsible for Tricare beneficiaries, Primary Care Management assignment to Military Treatment Facilities and civilian providers with special assignment to the Fort Bliss TX and El Paso, TX military Community area.
- Assess patients' administrative needs by maintaining records and files when requesting patient records adhering to federal Privacy Act and HIPAA and provide guidance or assistance in resolving patient concerns
- Supervisor: Kay Ennis (915-742-1022)
- Okay to contact this Supervisor: Yes
Medical Support Assistant
Blanchfield Army Community Hospital (This is a federal job)
05.2022 - 08.2023
- Salary: $18.06 USD Bi-weekly
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
- Duties, Accomplishments and Related Skills:
- Performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting. Maintain accurate and up-to-date patient schedules and logs utilizing Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application(AHLTA).
- Maintain the ability to give concise and clear directions for patient care.
- Conduct patient interviews to enter, review and update health care records to register and have accurate prioritization.
- Responsible for Tricare beneficiaries, Primary Care Management assignment to Military Treatment Facilities and civilian providers with special assignment to the Fort Campbell, KY and Clarksville TN military Community area.
- Provide support and input for the coordination of administrative services (e.g., scheduling, templates, staffing, and training) performed within the health care facilities or offices.
- Enter, upload maintain, review, and/or update health care records (e.g., patient data, patient identifiers).
- Assess patients' administrative needs by maintaining records and files when requesting patient records adhering to federal Privacy Act and HIPAA and provide guidance or assistance in resolving patient concerns
- Supervisor: Ross Everhard (2704641019)
- Okay to contact this Supervisor: Yes
Medical Assistant/ Appointing Clerk
Americas Staffing Partners
10.2021 - 05.2022
- Salary: $17.07 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Answer phones, schedule appointments, enter lab orders, assist nursing staff with transporting specimens to the lab and staff the COVID Triage Call Center.
- Book, modify, or cancel patient appointments through telephone or direct contact and interaction with patients.
- Write telephone consultations (TCON) and forward to the correct provider/clinic via AHLTA in accordance with appointing protocols.
- Contact patients regarding appointment availability, follow up regarding patients who did not show for a scheduled appointment or who need to be scheduled for a specific appointment.
- Register patient in the hospitals automated data systems.
- Enter referrals to network acute care as per protocol.
- Transfer patient call to clinic IAW with appointing protocol.
- Provide monthly reports of total calls, abandon calls and wait times by the 10th of the month; prepare correspondence such as memorandum, letters and notifications.
- Perform all administrative requirements associated with patient appointing and related processes
- Provide hospital information to patients as requested
- Supervisor: Valerie Dancer (270-956-0451)
- Okay to contact this Supervisor: Yes
Medical Support Assistant
Evans Army Community Hospital (This is a federal job)
08.2020 - 03.2021
- Hours per week: 80
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
- Duties, Accomplishments and Related Skills:
- Maintain accurate and up-to-date patient schedules and logs utilizing CHCS/AHLTA.
- Maintain the ability to give concise and clear directions for patient care.
- Conduct patient interviews to enter, review and update health care records to register and have accurate prioritization.
- Responsible for Tricare beneficiaries Primary Care Management assignment to Military Treatment Facilities and civilian providers with special assignment to the Colorado Springs military Community area.
- Provide support and input for the coordination of administrative services (e.g., scheduling, templates, staffing, and training) performed within the health care facilities or offices.
- Enter, upload maintain, review, and/or update health care records (e.g., patient data, patient identifiers).
- Assess patients' administrative needs and provide guidance or assistance in resolving patient concerns
- Supervisor: Julianne Lopez (719-524-4068)
- Okay to contact this Supervisor: Yes
Appointing Clerk
Patient Access Services
09.2018 - 08.2020
- Salary: $18.50 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Maintain the support and input for the coordination of administrative services, like scheduling, training, staffing and templates that are performed within the health care facilities and or offices.
- Assure the ability to provide guidance and or assistance in resolving patient concerns and assess patient administrative needs.
- Maintain accurate and up-to-date patient schedules and logs utilizing CHCS/AHLTA.
- Maintain the ability to give concise and clear directions for patient care.
- Conduct patient interviews to enter, review and update health care records to register and have accurate prioritization.
- Responsible for Tricare beneficiaries Primary Care Management assignment to Military Treatment Facilities and civilian providers with special assignment to the Colorado Springs military Community area.
- Responsible daily for over 100 telephone and web-mail inquiries from Tricare beneficiaries and providers regarding all aspects of the Tricare program. Information and assistance include enrollment, eligibility, benefits, referrals, and location and use of network and certified medical providers, working closely with case management to provide care for service members (SRU) who need immediate care.
- Supervisor: Shayla Fletcher (719-524-8607)
- Okay to contact this Supervisor: Yes
Unit Clerk
Samaritan Medical Center
01.2017 - 06.2017
- Salary: $12.35 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- I performed basic clerical receptionist duties associated with patient and administration.
- Displayed professional customer service skills to patient coming into the clinic for appointments. I completed registration as well as entering patient data for numerous amount of patients into the database.
- Responded to patient questions and concerns over the phone and or face to face. Performed scheduling function to ensure that all physician orders for labs, x-ray, specialty exams and return appointments are scheduled appropriately. I handled multiple phone lines including relaying incoming calls/messages to doctors and staff personnel.
- Managed database, maintained sensitive and confidential files in accordance with HIPPA regulations, obtained and maintained electronic medical records and assured the flow and the needs of customers are met.
- Supervisor: Cathy Voos ((315)785-4670)
- Okay to contact this Supervisor: Yes
Patient Access Manager II
Samaritan Medical Center
10.2015 - 09.2016
- Salary: $11.30 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- As a Patient Access Manager II I registered patient for various procedures such as laboratory, x-rays, ultrasounds and many more. I gathered patient demographics and did verification for different insurance companies such as Medicare, Tricare, Blue Cross Blue Shield. Working as receptionist, recordkeeping, clerical, and administrative support functions I provided you with the knowledge of clinical procedures involving patient care that included duties such as receiving patients, scheduling appointments.
- Supervisor: LeeAnne Lumbert ((315)785-4095)
- Okay to contact this Supervisor: Yes
Retail Sales Representative
Time Warner Cable
12.2014 - 06.2015
- Salary: $11.02 USD Bi-weekly
- Hours per week: 30
- Duties, Accomplishments and Related Skills:
- Being a Retail Sales Representative I maintained open lines of communication with all customers, peers and management to help ensure customer concerns and or complaints are met. I modified and upgraded customers cable and business packages explaining and demonstrating the advantages of having the different packages, process transactions and handling customer payments. I also made sure that each customers paperwork such as contraction are completely and properly filled out.
- Supervisor: Donna Church ((866) 874-2389)
- Okay to contact this Supervisor: Yes
3rd Key Holder/ Assistant Manager
Claire's
04.2014 - 12.2014
- Salary: $11.02 USD Bi-weekly
- Hours per week: 35
- Duties, Accomplishments and Related Skills:
- As a 3rd Key Holder I was responsible for making positive sales performance with maintain the lines of communication open with each customer that walked in the store. In doing that I competently exceeded daily task and it earned me a position promotion from Key Holder to Assistant Manager. I assist in maintaining inventory, shipment and stocking shelves when they become empty. During the day and the evening, we have customers who want to return or exchange and item that they have purchased. At the end of the night I was responsible for store maintenance, bank deposits and payroll effect
- Supervisor: Rae Mayberry ((315) 788-8665)
- Okay to contact this Supervisor: Yes
Cashier
Wal-Mart Supercenter
07.2011 - 04.2014
- Salary: $8.30 USD Bi-weekly
- Hours per week: 25
- Duties, Accomplishments and Related Skills:
- I scanned food items clothes items anything that a customer was purchasing that day. I was responsible for handling different forms of payment whether it be cash, debit/credit card, check and WIC, once done I had to balance my drawer to make sure that every transaction added up at the end of the night. Being a cashier, I also handled returns and exchanges and answer any question or concerns that a customer has.
- Supervisor: Georgine Sessums ((315) 629-2124)
- Okay to contact this Supervisor: Yes
Education
High school diploma or equivalent -
Indian River High School
Philadelphia, NY, United States06.2011
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Patient scheduling
- Microsoft office suite proficiency
- Customer service
- Insurance verification
- Patient care coordination
Certification
BLS Training
Timeline
Medical Support Assistant
Martin Army Community Hospital
05.2024 - Current
Medical Support Assistant
William Beaumont Army Medical Center (This is a federal job)
08.2023 - 03.2024
Medical Support Assistant
Blanchfield Army Community Hospital (This is a federal job)
05.2022 - 08.2023
Medical Assistant/ Appointing Clerk
Americas Staffing Partners
10.2021 - 05.2022
Medical Support Assistant
Evans Army Community Hospital (This is a federal job)
08.2020 - 03.2021
Appointing Clerk
Patient Access Services
09.2018 - 08.2020
Unit Clerk
Samaritan Medical Center
01.2017 - 06.2017
Patient Access Manager II
Samaritan Medical Center
10.2015 - 09.2016
Retail Sales Representative
Time Warner Cable
12.2014 - 06.2015
3rd Key Holder/ Assistant Manager
Claire's
04.2014 - 12.2014
Cashier
Wal-Mart Supercenter
07.2011 - 04.2014
High school diploma or equivalent -
Indian River High School