DANIRA BUSTILLO
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Guest Experience
Museum of Ice Cream Miami
08.2024 - Current
- Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
- Reduced wait times by optimizing check-in procedures, improving overall guest experience.
- Enhanced guest experience by providing exceptional customer service and addressing their needs promptly.
- Ensured a memorable guest experience by providing personalized service and making drink recommendations. Encouragerage guest to play and interact in each room and have unlimited ice cream to expand the best experience
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Sales Associate
The Sex Museum Miami
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Ensured smooth day-to-day operations by coordinating closely with other departments such as security, box office, and concessions teams.
Barista/bartender
The Balloon Museum
06.2024 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Made food according to standard recipes with requested changes for customer satisfaction.
Store Manager
Woof Gang Bakery & Grooming
04.2023 - 09.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Implemented artistic vision to give art purpose and meaning.
- Contributed to creative process through original ideas and inspiration.
Customer Service Supervisor/Retail Store Manager
Paradox Museum Miami
07.2022 - 05.2023
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Merchandising Assistant Store Manager
SUPERBLUE MIAMI
04.2021 - 07.2022
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with Retail General manager to discuss interior visual displays and store window presentation.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
Backroom Coordinator
HOME GOODS
10.2019 - 01.2021
- Assisting in training and other parts of the job as needed
- Welcoming customers with a great positive attitude
- Promoting a culture of honesty and integrity, maintains confidentiality
- Receive truck delivery, loading the line with boxes, distribute the correct boxes to prioritizing the processing of merchandise onto the sales floor
- Ensuring merchandise is properly tagged, hung, secured, and coded per company guidelines
- Communicating with the mangers and coordinators on duty to ensure efficient flow of goods to sales floor
- Ensuring daily activities in accordance with store plan as needed
- Daily cleaning, storing, and reorganizing the backroom for the next day for immediate processing and flow.
Barista Shift Lead
BLUE TREE
02.2019 - 10.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created new training guidelines, and provided staff orientation and training.
Cashier Team Lead
1-800 LUCKY
12.2017 - 03.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Medical Assistant
Pascual Med Sap
04.2014 - 10.2016
- Answering phones, scheduling appointments, maintaining medical records and patient processing, focus on the health concerns of patients
- Taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, hematology and urinalysis.)
- Ensuring the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- React calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Education
Associate of Arts - Photography
Miami Dade College
Miami, FL05.2019
Associate of Science - Medical Assisting
BROWN MACKIE COLLEGE
Miramar, FL05.2014
High School Diploma -
Booker T Washington High School
Miami, FL06.2011
Skills
- Microsoft office, Excel, Access, power point
- Botanical Artist, Mixed medias
- Critical and Creative Thinking
- Adaptability and Flexibility
- Sales Strategies
- Perspective Management
- Technique Optimization
- Idea Development and Brainstorming
- Subject Research
- Mentoring Artists
- Customer Inquiries
- Store Operations
- Design Strategies
- Corrective Actions
- Guest experience
References
Sergio Xiques
(786) 586-6656
General manager
Paradox Museum Miami
Superblue Miami
Candy Van Hess
(201) 706- 1993
General manager
Blue Tree
Timeline
Guest Experience
Museum of Ice Cream Miami
08.2024 - Current
Barista/bartender
The Balloon Museum
06.2024 - 09.2024
Sales Associate
The Sex Museum Miami
11.2023 - Current
Store Manager
Woof Gang Bakery & Grooming
04.2023 - 09.2023
Customer Service Supervisor/Retail Store Manager
Paradox Museum Miami
07.2022 - 05.2023
Merchandising Assistant Store Manager
SUPERBLUE MIAMI
04.2021 - 07.2022
Backroom Coordinator
HOME GOODS
10.2019 - 01.2021
Barista Shift Lead
BLUE TREE
02.2019 - 10.2019
Cashier Team Lead
1-800 LUCKY
12.2017 - 03.2018
Medical Assistant
Pascual Med Sap
04.2014 - 10.2016
Associate of Arts - Photography
Miami Dade College
Associate of Science - Medical Assisting
BROWN MACKIE COLLEGE
High School Diploma -
Booker T Washington High School
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