DANIRA BUSTILLO
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Guest Experience
Museum of Ice Cream Miami
Miami, FL
08.2024 - Current
- Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
- Reduced wait times by optimizing check-in procedures, improving overall guest experience.
- Enhanced guest experience by providing exceptional customer service and addressing their needs promptly.
- Ensured a memorable guest experience by providing personalized service and making drink recommendations. Encouragerage guest to play and interact in each room and have unlimited ice cream to expand the best experience
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Sales Associate
The Sex Museum Miami
Miami, FL
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Ensured smooth day-to-day operations by coordinating closely with other departments such as security, box office, and concessions teams.
Barista/bartender
The Balloon Museum
Miami, FL
06.2024 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Made food according to standard recipes with requested changes for customer satisfaction.
Store Manager
Woof Gang Bakery & Grooming
Miami, FL
04.2023 - 09.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Implemented artistic vision to give art purpose and meaning.
- Contributed to creative process through original ideas and inspiration.
Customer Service Supervisor/Retail Store Manager
Paradox Museum Miami
Miami, FL
07.2022 - 05.2023
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Merchandising Assistant Store Manager
SUPERBLUE MIAMI
Miami, FL
04.2021 - 07.2022
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with Retail General manager to discuss interior visual displays and store window presentation.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
Backroom Coordinator
HOME GOODS
Miami, FL
10.2019 - 01.2021
- Assisting in training and other parts of the job as needed
- Welcoming customers with a great positive attitude
- Promoting a culture of honesty and integrity, maintains confidentiality
- Receive truck delivery, loading the line with boxes, distribute the correct boxes to prioritizing the processing of merchandise onto the sales floor
- Ensuring merchandise is properly tagged, hung, secured, and coded per company guidelines
- Communicating with the mangers and coordinators on duty to ensure efficient flow of goods to sales floor
- Ensuring daily activities in accordance with store plan as needed
- Daily cleaning, storing, and reorganizing the backroom for the next day for immediate processing and flow.
Barista Shift Lead
BLUE TREE
Miami, FL
02.2019 - 10.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created new training guidelines, and provided staff orientation and training.
Cashier Team Lead
1-800 LUCKY
Miami, FL
12.2017 - 03.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Medical Assistant
Pascual Med Sap
Aventura, FL
04.2014 - 10.2016
- Answering phones, scheduling appointments, maintaining medical records and patient processing, focus on the health concerns of patients
- Taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, hematology and urinalysis.)
- Ensuring the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- React calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Education
Associate of Arts - Photography
Miami Dade College
Miami, FL05.2019
Associate of Science - Medical Assisting
BROWN MACKIE COLLEGE
Miramar, FL05.2014
High School Diploma -
Booker T Washington High School
Miami, FL06.2011
Skills
- Microsoft office, Excel, Access, power point
- Botanical Artist, Mixed medias
- Critical and Creative Thinking
- Adaptability and Flexibility
- Sales Strategies
- Perspective Management
- Technique Optimization
- Idea Development and Brainstorming
- Subject Research
- Mentoring Artists
- Customer Inquiries
- Store Operations
- Design Strategies
- Corrective Actions
- Guest experience
References
Sergio Xiques
(786) 586-6656
General manager
Paradox Museum Miami
Superblue Miami
Candy Van Hess
(201) 706- 1993
General manager
Blue Tree
Timeline
Guest Experience
Museum of Ice Cream Miami
08.2024 - Current
Barista/bartender
The Balloon Museum
06.2024 - 09.2024
Sales Associate
The Sex Museum Miami
11.2023 - Current
Store Manager
Woof Gang Bakery & Grooming
04.2023 - 09.2023
Customer Service Supervisor/Retail Store Manager
Paradox Museum Miami
07.2022 - 05.2023
Merchandising Assistant Store Manager
SUPERBLUE MIAMI
04.2021 - 07.2022
Backroom Coordinator
HOME GOODS
10.2019 - 01.2021
Barista Shift Lead
BLUE TREE
02.2019 - 10.2019
Cashier Team Lead
1-800 LUCKY
12.2017 - 03.2018
Medical Assistant
Pascual Med Sap
04.2014 - 10.2016
Associate of Arts - Photography
Miami Dade College
Associate of Science - Medical Assisting
BROWN MACKIE COLLEGE
High School Diploma -
Booker T Washington High School