Danira Scratch
Waipahu,HI
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Flight Ops Supervisor
UPS
Honolulu, HI
10.2020 - Current
- Created bills of lading for outbound shipments, ensuring accuracy and timely delivery.
- Utilized specialized software programs to generate load plans based upon weight, volume, route restrictions, safety regulations.
- Evaluated current logistics processes; identified areas for improvement; recommended changes accordingly.
Air Ramp Agent
Hawaiian Airlines
Honolulu, HI
05.2019 - 10.2020
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Maintained accurate records of all GSE used throughout shift.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
Air Ramp Agent
Aloha Air Cargo
Honolulu, HI
03.2018 - 05.2018
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Used scanners to track parcel information, condition or receipt.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Air Ramp Supervisor
UPS
Honolulu, HI
07.2017 - Current
- Assigned and monitored daily tasks for air ramp employees.
- Supervised the safe loading and unloading of aircraft cargo.
- Verified accuracy of cargo manifests to ensure correct freight delivery.
- Trained new staff on proper safety procedures for working around aircrafts.
- Ensured compliance with all federal aviation regulations, policies, and procedures.
- Monitored employee performance, providing feedback and guidance as needed.
- Investigated any discrepancies or issues related to cargo handling operations.
- Coordinated closely with other departments regarding flight schedules, staffing needs, and other operational requirements.
- Conducted periodic audits of personnel activities to ensure compliance with company standards.
- Oversaw and managed loading, unloading and security of aircraft cargo.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
Sales Representative
Old Navy
Waipahu, HI
07.2017 - 10.2017
- Greeted customers and provided product information.
- Assisted in the selection of merchandise based on customer needs and preferences.
- Demonstrated knowledge of store products and services to answer customer inquiries.
- Operated cash registers to process payments from customers.
- Stocked shelves with new merchandise, organized displays, rotated stock and removed out-of-date items.
- Maintained a clean working environment by sweeping, vacuuming, dusting and mopping floors.
- Organized backroom inventory according to company standards.
- Provided excellent customer service through personal interactions with shoppers as well as over the phone.
- Resolved customer complaints in a professional manner.
- Attended training sessions on new products or services offered by the store.
Manager
Trinitys Beauty Salon
Pago Pago., AS
08.2016 - 06.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Maintained customer records for future reference.
- Educated clients on proper nail care techniques.
- Provided excellent customer service through friendly interactions with clients.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Completed daily customer appointments and updated master schedule.
Assistant Manager and Certified Nail Technician
Xscape Spa
Pago Pago., AS.
02.2012 - 06.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided manicures, pedicures and nail treatments to clients.
- Cleaned and sterilized tools and work areas between customers.
- Demonstrated knowledge of all products and services offered in the salon.
Certified Nail Technician, Certified Esthetician
Cherries Beauty Salon
Pago Pago., AS.
08.2008 - 01.2012
- Greeted customers and consulted with them to determine their nail care needs.
- Provided manicures, pedicures, artificial nails, nail wraps and nail art services.
- Performed hand and foot massages as part of the treatment process.
- Sanitized all tools and implements before use.
- Assisted clients in selecting colors and products for their desired look.
- Maintained a clean work environment by sterilizing equipment after each client use.
- Demonstrated product knowledge by providing detailed information about available products such as lacquers, polishes and treatments.
- Assisted with marketing efforts by suggesting new services or promotions that would benefit the business.
Visual Merchandiser
Neils Ace Home Center
Pago Pago., AS.
01.2004 - 12.2006
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Created innovative floor plans to maximize visibility of merchandise.
- Coordinated with marketing team to create promotional materials for campaigns.
- Maintained a high level of organization and cleanliness throughout the store.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Collaborated with vendors to design eye-catching displays that met their guidelines.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
- Analyzed customer feedback on current display designs and proposed improvements accordingly.
- Developed relationships with suppliers in order to obtain new products for displays.
- Conducted research on trends in retail design, color schemes, lighting, display techniques.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
Administrative Assistant
Neils Ace Home Center
Pago Pago., AS.
06.1999 - 08.2004
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
Education
High School Diploma -
Leone High School
Pago Pago, AS06-1998
Skills
- Operations Management
- Schedule development
- Business Development
- Data Analytics
- Training and mentoring
- Goal-Oriented
- Policy Enforcement
Languages
Samoan
Professional
english
Professional
Affiliations
I am a well-rounded individual with a passion for DIY projects, crafting, baking and outdoor activities. I enjoy the balance between work and personal interests, and strive to explore new hobbies. My love for nature drives me to go on hikes and capture its beauty through photography. I am dedicated, creative, and eager to apply my diverse interests and skills in any professional setting.
Certification
I am a certified Load Planner and GSC in the Air Department at UPS. I also demonstrate expertise in operating various ground equipment including tugs, forklifts, loaders, scales and belt systems. My strong leadership skills are showcased through my dedication to training others and commitment to professional development. These qualifications and experiences position me as a standout expert in my field
Timeline
Flight Ops Supervisor
UPS
10.2020 - Current
Air Ramp Agent
Hawaiian Airlines
05.2019 - 10.2020
Air Ramp Agent
Aloha Air Cargo
03.2018 - 05.2018
Air Ramp Supervisor
UPS
07.2017 - Current
Sales Representative
Old Navy
07.2017 - 10.2017
Manager
Trinitys Beauty Salon
08.2016 - 06.2017
Assistant Manager and Certified Nail Technician
Xscape Spa
02.2012 - 06.2016
Certified Nail Technician, Certified Esthetician
Cherries Beauty Salon
08.2008 - 01.2012
Visual Merchandiser
Neils Ace Home Center
01.2004 - 12.2006
Administrative Assistant
Neils Ace Home Center
06.1999 - 08.2004
High School Diploma -
Leone High School