Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
Master General Manager
American Income Life Insurance Company
Harrisburg, PA
11.2019 - Current
Managed Team of sixteen-plus insurance sales agents. Efficiently trained and developed them to obtain desired results.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Involved in interviewing and hiring process to select high qualified candidates.
Have held three different leadership positions within company and was able to excell in each role earning multiple monthly awards.
In my first two months with company earned top producer award for entire agency.
In 2020 won supervisor of year within Agency.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Warehouse Associate
Amazon.com Fulfillment Center
Hazleton, PA
04.2015 - 03.2020
Worked safely around moving machinery.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Wrapped pallets in shrink wrap prior to loading.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Checked packages and merchandise for damage and notified vendors.
Consistently lifted materials weighing as much as 50 pounds.
Operated forklifts to transfer inventory to and from target destinations.
Training Ambassador
Problem Solve
Education
Diagnostic Sonography
Lackawanna College
Scranton, PA
Skills
Business Management Principles
Microsoft Access
Microsoft Excel
Management Team-Building
Microsoft Outlook
Sales Activities
Sales Promotion
Hiring and Onboarding
Business Leadership
Bilingual
Customer Service
Leadership Development
Accomplishments
Supervision - Supervised sales team to monitor sales activity and goal achievement.