Danish Ahmed

Co-founder & Technology Consultant

Abyz IT & Call Services Private Limited

Bangalore, Karnataka

05.2017 - Current

Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Developed and maintained service level agreements for strategic applications and measured performance against objectives.
Developed and maintained positive relationships with employees.
Trained and managing a team of 24+ developers and discussed issues to provide resolution and apply best practices.
Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
Created and applied new business analytics and reporting tool across 2 sites.
Optimized processes and supervised 14 employees, including overseeing administration, budgeting, sales and scheduling protocols.
Evaluated scripts to identify creative strategies and resource needs for effective production.
Developed impactful and strategic partnerships with US/UK/ANZ clients to drive business development.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Identified risks and developed mitigation plans.
Provided ongoing direction and leadership for program operations.
Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Supported trouble sites to mitigate obstacles and foster successful client delivery.
Developed impactful and strategic partnerships with overseas clients to drive business development.
Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
Effectively managed organization, network, software, and cloud infrastructure for a fast-growing startup.
Supervised a team of 20+ back-end developers, front-end developers, testers, and IT support staff.
Oversaw technical development and IT projects in a manner which fit with the overall company plans and goals.
Implemented new technologies and made recommendations to improve IT processes.
Ensured efficiency, effectiveness, and viability of all IT systems and tech processes.