Improved company's network stability by over 50% in 7 days by implementing redundancy measures, adjusting band and channel destination, and relocating access points.
Fully closed "Frequent Network Disconnection" problem ticket by identifying and documenting defects in company's network software.
Expertly installed and configured over 150 Windows and Mac operating systems and workstations.
Utilize network monitoring tools and protocols to monitor network traffic, analyze performance metrics, and identify abnormalities or security threats.
Generate reports on network performance, availability, and security incidents for management and stakeholders.
Budtender
NuEra
05.2023 - 02.2024
Successfully implemented the new point-of-sale system, including setup, configuration, and staff onboarding.
Conducted comprehensive training sessions for staff on the new POS system, resulting in improved efficiency and reduced transaction errors.
Increased repeat business through exceptional customer service and extensive knowledge of company products.
Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
Managed POS transactions, including cash handling and credit card processing.
Math Tutor
WyzAnt Tutoring
12.2021 - 02.2023
Aided students worldwide in a variety of math topics to prepare them for their final exams.
Utilized visual aids and hands-on activities to improve student understanding of mathematical concepts.
Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
Enhanced student retention of math skills with engaging lesson plans and regular practice exercises.
Collaborated with other tutors to share best practices and develop effective teaching strategies for diverse learning styles.
Information Technology Intern
Sidley Austin LLP
06.2020 - 03.2021
Supported firm's Network Operations Center and provided 24/7 infrastructure and applications management, support, and monitoring of IT systems.
Utilized Microsoft Azure's Active Directory program to create and/or terminate over 150 user accounts.
Closed over 400 problem-and-incident tickets using ServiceNow.
Configured and managed Azure Virtual Networks (VNets), subnets, and network security groups (NSGs).
Monitored infrastructure health, performance, and security using Azure Monitor and Azure Security Center
Implemented site-to-site VPN and Azure ExpressRoute for hybrid network connectivity.
Configured and managed Azure SQL Database, Azure Cosmos DB, Azure Blob Storage, and Azure Data Lake Storage.
Education
Bachelor of Science - Mathematics And Computer Science
The University of Illinois
Chicago, IL
12.2023
Skills
Network configuration
LAN switching technologies
Layer-2/3 protocols
IP Addressing and Subnetting
Network security principles, including access control, encryption, firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and security best practices
Microsoft Office 365, Microsoft Azure and Service Schedule Coordination
SolarWinds and SNMP-based monitoring solutions for troubleshooting, performance monitoring, and capacity planning
Advanced proficiency in Python, SQL, Sage, and Julia
Knowledge Base article writing proficiency
Cisco AnyConnect and VPN Configuration
Timeline
Network Engineer (One Month Contract)
Azumo
02.2024 - 03.2024
Budtender
NuEra
05.2023 - 02.2024
Math Tutor
WyzAnt Tutoring
12.2021 - 02.2023
Information Technology Intern
Sidley Austin LLP
06.2020 - 03.2021
Bachelor of Science - Mathematics And Computer Science