5 years of extensive experience in cloud environments, including Azure and AWS. Expert in Linux administration, automation, virtualization, and monitoring. Troubleshooting complex problems and optimizing system performance in large-scale environments. Proficient with RHEL/Red Hat, SUSE/SLES, Ubuntu, CentOS, Rocky Linux, Cloud Linux and AlmaLinux. Expert in large scale on-premise, physical, virtual and cloud environments. Multiple years of experience tutoring students from grade 6 through 12. Experience in management as well with Allied Universal.
Overview
5
5
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
10.2024 - Current
Responsible for over 400 security professionals in the Chicago metropolitan area.
Created schedules for over 95 sites that required security guards.
Supervised operations staff and kept employees compliant with company policies and procedures.
Analyzed and reported on key performance metrics to senior management.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Handled staff training initiatives aimed to upskill the workforce to meet dynamic industry demands.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Reported issues to higher management with great detail.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Linux System Administrator
Azumo
02.2024 - 08.2024
Supported 1000+ Linux server of various flavors including RHEL, CentOS, SUSE/SLES, and Ubuntu.
Provided on-call support and worked with Vendors on system issues and bugs for its resolution.
Support and fine-tune performance of database and application servers
Created and maintained source code repository in Git and handled branching, tagging, and merging process.
Support IDM and FreeIPA-based AD integration authentication.
Installation of Patches, Hardware, software, and firmware upgrades.
Created and Maintained source code repository in GIT and handled branching, tagging & merging process.
Tuned performance of the Linux servers based on the performance of the network and firewall traffic.
Managed hardware troubleshooting on Linux servers.
Installation and configuration of Red Hat Cluster using pacemaker and PCS Stonith fencing.
Experience in configuration of NIS, DNS, NFS, LDAP, SAMBA, Sendmail and FTP.
Developed access, security management and security troubleshooting skills.
Installed and managed Apache-Tomcat server and WebSphere Application Server in Linux Platform.
Created Bash shell scripts to monitor system resources and system maintenance.
Managed and maintained Linux-based systems and applications in a fast-paced production environment.
Installed and configured servers, storage systems, and network devices.
Provided technical support and troubleshooting for end-users, including hardware and software issues.
Developed and implemented backup and disaster recovery strategies to ensure data integrity and business continuity.
Implemented and maintained monitoring and alerting systems using Nagios and Zabbix.
Install, configure, and troubleshoot various software applications, web servers, and databases on Linux platforms.
•Implement security measures such as firewall configurations, intrusion detection/prevention systems, and SSL/TLS implementation.
Perform system monitoring, log analysis, and performance tuning to optimize system performance and identify potential issues.
Automate routine tasks using scripting languages like Bash and Python, improving operational efficiency and reducing manual efforts.
Install, configure, and maintain COTS software in Linux environments.
Performed system upgrades, patch management, and security enhancements to keep systems up to date.
Developed and maintained custom scripts and automation tools, significantly improving system administration efficiency and reducing manual errors.
General maintenance, troubleshooting and root cause analysis for Veritas Cluster Server (VCS).
Responsible for handling incidents in the environment.
Manage and guide engineers building and maintaining a Cloud and On-Premise Infrastructure.
DevOps, and Observability Infrastructure in compliance with technical designs and requirements.
Setup database connectivity to MySQL Server.
Math Tutor
WyzAnt
12.2021 - 02.2024
Aided over 60 students worldwide in a variety of math topics to prepare them for their final exams.
Utilized visual aids and hands-on activities to improve student understanding of mathematical concepts.
Boosted student confidence in problem-solving by providing individualized support and targeted feedback during
tutoring sessions.
Enhanced student retention of math skills with engaging lesson plans and regular practice exercises.
Collaborated with other tutors to share best practices and develop effective teaching strategies for diverse learning
styles.
Used positive reinforcement, repetition, and review to help students master challenging material.
Explained math concepts in caring and encouraging environment to help kids thrive and learn.
Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
Utilized diverse teaching strategies and resources to help students better understand math concepts.
Information Technology Intern
Sidley Austin LLP
06.2020 - 03.2021
Supported firm's Network Operations Center and provided 24/7 infrastructure and applications management,
support, and monitoring of IT systems.
Created and serviced administrator and user accounts on Linux-based systems, managing 150 deployments.
Utilized Microsoft Azure's Active Directory program to create and/or terminate over 150 user accounts.
Closed over 400 problem-and-incident tickets using ServiceNow.
Configured and managed Azure Virtual Networks (VNets), subnets, and network security groups (NSGs).
Monitored infrastructure health, performance, and security using Azure Monitor and Azure Security Center.
Implemented site-to-site VPN and Azure ExpressRoute for hybrid network connectivity.
Configured and managed Azure SQL Database, Azure Cosmos DB, Azure Blob Storage, and Azure Data Lake
Storage.
Education
Bachelor of Science - Computer Science
University of Illinois At Chicago
Chicago, IL
Skills
Linux Distributions: RHEL 6/7/8/9, CentOS 6/7/8/9, Fedora, Debian Rocky Linux, AlmaLinux, Ubuntu, SUSE, Amazon Linux