Danish Vora
Sugar Land
Summary
Customer Service and Contact Specialist with over three years of experience in high-volume taxpayer and customer support. Demonstrated expertise in resolving more than 50 daily inquiries with a 95% first-contact resolution rate, while adhering to strict federal compliance standards. Skilled in translating complex policies into clear, understandable terms, accurately documenting cases, and enhancing customer satisfaction through effective problem-solving and communication. Ready to transition into a new field to utilize these capabilities for elevating team performance and driving exceptional customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Omaha Steaks
01.2023 - 12.2024
- Resolved 50+ inbound calls per day, maintaining a 95% first-contact resolution rate.
- Escalated and documented 15+ complex cases weekly, providing management with actionable insights.
- Processed 500+ customer orders monthly, ensuring billing accuracy and reducing refund disputes.
- Recommended process changes that cut repeat complaints by 10% within one quarter.
- Remote
Professional Development
01.2022 - 12.2022
- Completed advanced coursework in compliance-driven customer service, communication, and problem-solving. Strengthened technical and service coordination skills to return to a client-facing role with stronger qualifications.
Roadside Assistance Dispatcher
Agero
01.2021 - 12.2021
- Coordinated 40+ roadside assistance requests daily with an average dispatch time under 5 minutes.
- Increased on-time service completion by 12% through optimized dispatch scheduling.
- Maintained 100% compliance in call documentation across multiple states and service providers.
- Delivered clear instructions to drivers and customers, improving satisfaction scores on surveys.
- Remote
Education
Bachelor of Science - Computer Science
University of Houston Downtown
Houston, TX07-2023
High School Diploma -
Park Hill High School
01.2015
Skills
- Taxpayer Assistance & Inbound Call Resolution
- Accounts Management & Case Documentation
- Policy Explanation & Compliance
- Customer Service & Relationship Management
- Dispatch & Service Coordination
- Communication & Conflict Resolution
- Process Improvement & Efficiency
- Technical Troubleshooting & Data Accuracy
- Problem-solving
- Call center experience
- Data entry
- Customer needs assessment
- Incoming call management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Customer Service Excellence Certification – 2023
- Conflict Resolution & Communication Skills – 2022
- Technical Support Fundamentals – 2021
- Time Management & Multitasking Workshop – 2020
ELEVATOR PITCH
I help taxpayers and customers resolve complex inquiries quickly and accurately, combining compliance, clear communication, and case documentation to deliver consistent results.
Languages
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Omaha Steaks
01.2023 - 12.2024
Professional Development
01.2022 - 12.2022
Roadside Assistance Dispatcher
Agero
01.2021 - 12.2021
Bachelor of Science - Computer Science
University of Houston Downtown
High School Diploma -
Park Hill High School
Similar Profiles
Bryce ColbyBryce Colby
Quality Assurance Technician at Omaha SteaksQuality Assurance Technician at Omaha Steaks
Galilea RiveroGalilea Rivero
Order Assembly at Omaha SteaksOrder Assembly at Omaha Steaks
Julia KieselhorstJulia Kieselhorst
Retail Guest Associate at Omaha SteaksRetail Guest Associate at Omaha Steaks
ASMA AYUBASMA AYUB
ELECTRONIC SUPPORT SUPERVISOR at Continental AirlinesELECTRONIC SUPPORT SUPERVISOR at Continental Airlines
Abdelrahman AbdallaAbdelrahman Abdalla
Research Assistant at Powell IndustriesResearch Assistant at Powell Industries