Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danisha Davis

Rochester

Summary

Energetic customer service professional with 4+ years of experience in retail, food service, and financial transactions. Known for calm under pressure, sharp multitasking, and building strong relationships with customers. Seeking to bring leadership and customer-focused solutions to a growing team.

Overview

6
6
years of professional experience

Work History

Customer Service Lead / Cashier & Service Desk

Tops Markets
02.2022 - Current

- Oversee front-end operations, supervising cashiers and managing customer flow.

- Handle Western Union transfers, money orders, bill pay, cashier’s checks, and lottery transactions with strict accuracy.

- Manage register audits and cash balancing, resolving customer issues quickly and professionally.

- Train new employees on POS systems and customer service standards.

- Deliver closing announcements and secure store daily.

Server

University of Rochester
09.2022 - 11.2022

- Maintained clean, organized dining and work areas in a high-volume campus setting.

- Restocked food items to ensure seamless service during rush periods.

- Built friendly rapport with regular customers, encouraging repeat visits

Drive through/cashier

Taco Bell
03.2021 - 09.2021
  • Worked well in a fast-paced, high-pressure environment
  • Greeted and served customers
  • Took cash and credit card payments
  • Restocked supplies
  • Provided customer service with a smile

Cashier/line worker Crew member

DiBellas
10.2019 - 02.2020
  • Prepped produce
  • Made subs
  • Worked well in a fast-paced, high-pressure environment
  • Greeted and served customers
  • Answered customer questions
  • Took cash and credit card payments
  • Maintained store cleanliness
  • Restocked supplies
  • Provided customer service with a smile
  • Answered phone calls

Education

Diploma - undefined

Edison career and technology high school
Rochester, NY
08.2020

Skills

    Customer Service & Conflict Resolution

    Team Leadership & Staff Training

    Cash Handling, POS, Register Audits

    Western Union, Money Orders, Lottery

    Time Management & Multitasking

    LO/TO, HACCP, HECP Safety Compliance

    Adaptable, Friendly, Fast Learner

Timeline

Server

University of Rochester
09.2022 - 11.2022

Customer Service Lead / Cashier & Service Desk

Tops Markets
02.2022 - Current

Drive through/cashier

Taco Bell
03.2021 - 09.2021

Cashier/line worker Crew member

DiBellas
10.2019 - 02.2020

Diploma - undefined

Edison career and technology high school