Summary
Overview
Work History
Education
Skills
Timeline
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Danisha Gatewood

Kalamazoo,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Packaging Inspector

Pactiv Evergreen
05.2024 - Current
  • Checked incoming shipments against purchase orders to verify accuracy of quantity, size, color and quality of goods received.
  • Assisted in training new employees on proper inspection techniques and procedures related to packaging operations.
  • Operated automated machinery used in the packaging process while ensuring product integrity throughout the entire operation.

LEAD PHOTOGRAPHER

Crystal Clear Photography, LLC
06.2016 - Current
  • Collaborated with clients to plan shoots and boost satisfaction with photo
  • Explained price and package details to customers
  • Tracked studio inventories and ordered new supplies when needed.
  • Organized, edited and retouched digital images for client use.

SERVER

Olive Garden
01.2022 - 09.2023
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers

SERVER

Branns Steakhouse
03.2018 - 03.2020
  • Calculated charges, issued table checks, and collected payments from customers
  • Handled special customer requests for separate checks and menu substitutions
  • Provided timely checks on guest needs and brought requests

FRONT DESK AGENT

Candlewood Suites Hotel
10.2017 - 09.2018
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
  • Posted charges, updated accounts and issued bills to departing guests.
  • Responded to inquiries and room requests made online, by phone, and via email

Education

Associate of Applied Science - Multimedia

Kalamazoo Valley Community College
Kalamazoo, MI
12-2024

Skills

  • Adobe PhotoShop
  • Retouching And Color Correction
  • Computer Skills
  • Payment Processing
  • People Skills
  • Calm Under Pressure
  • Adobe Illustrator
  • Suggestive Selling
  • Quality Control

Timeline

Packaging Inspector

Pactiv Evergreen
05.2024 - Current

SERVER

Olive Garden
01.2022 - 09.2023

SERVER

Branns Steakhouse
03.2018 - 03.2020

FRONT DESK AGENT

Candlewood Suites Hotel
10.2017 - 09.2018

LEAD PHOTOGRAPHER

Crystal Clear Photography, LLC
06.2016 - Current

Associate of Applied Science - Multimedia

Kalamazoo Valley Community College

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