Danisha Holmes
Jefferson City,Missouri
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Digital Film Freelancer
Freelacer
11.2020 - Current
- Boosted client engagement by implementing tailored digital marketing strategies
- Optimized website content for enhanced search engine rankings and improved user experience
- Managed social media accounts, resulting in increased brand visibility and customer interaction
- Developed email marketing campaigns to nurture leads and drive sales conversions.
- Implemented user interface designs for web and mobile applications, simplifying digital interaction.
Customer Service Rep
Data Listing LLC
06.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Event Security Officer
Event Security
06.2018 - 12.2019
- Enhanced event safety by conducting thorough pre-event security assessments and risk evaluations
- Reduced potential threats by implementing effective crowd control measures and access point monitoring
- Collaborated with event organizers to develop customized security plans tailored to specific event needs
- Ensured smooth event operations by effectively managing a team of security personnel, providing clear communication and direction
- Maintained a secure environment for attendees by promptly resolving conflicts and addressing any disruptive behavior.
Education
Bachelor of Science - Film
Los Angeles Film School - Hollywood
Los Angeles, CA04.2023
Skills
- Excel
- Microsoft Office
- Premier Pro
- After Effects
- Adobe Audition
- Photoshop
- Equipment Canon t3j, Pocket Cinema 4k, lighting boom poles, mics, backdrops
- Structure designs
- Information modeling
- Data Quality Management
- Editing: Strategic Premier Pro, After Effects Adobe Audition marketing, Internet marketing, e-mail/digital and direct mail marketing campaigns
- Public Speaking
- Sound design
- Continuity management
- Location Scouting
- Music Selection
- Character Development
- Shot Composition
- Visual storytelling
- Customer Support
- Video Editing
- Podcast Production
- Time Management
Timeline
Digital Film Freelancer
Freelacer
11.2020 - Current
Customer Service Rep
Data Listing LLC
06.2020 - 03.2023
Event Security Officer
Event Security
06.2018 - 12.2019
Bachelor of Science - Film
Los Angeles Film School - Hollywood
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