Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danisha McNeill

Warsaw,NC

Summary

Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

7
7
years of professional experience

Work History

Human Service Caseworker

New Hanover County Government, Nc
Wilmington, North Carolina
07.2019 - Current
  • Supported needs of more than 75 customers with high-quality customer service pertaining concerns, assistance, and information of various of programs.
  • Performed data entry tasks and maintained accurate records of clients information.
  • Collaborated with other departments within the organization on initiatives related to improving customer service standards for clients seeking assistance with benefit programs.
  • Created reports summarizing caseload statistics and outcomes related to eligibility determinations.
  • Attended meetings with community organizations providing outreach services related to public benefit programs.
  • Provided technical assistance to clients on the application process for programs including Medicaid, SNAP, TANF, and WIC.
  • Participated in training sessions designed to stay abreast of new regulations governing benefit programs.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Vaccine Support/COVID-19 Contact Tracer

Medical Edge Healthcare Group
The Woodlands, Texas (TX)
11.2020 - 10.2021
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Maintained energy and enthusiasm in fast-paced environment while quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
  • Trained new staff members on contact tracing procedures and protocols.
  • Provided counseling services as needed to help individuals cope with stress associated with being contacted by a tracer.
  • Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.

Census Enumerator

US Census Bureau
Atlanta, Georgia (GA)
09.2020 - 12.2020
  • Visited 30+ assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents while explaining questions in better detail for interviewees to allow truthful answers.
  • Met with supervisor daily to submit completed assignments and discuss progress.
  • Adapted quickly to changing conditions in order to meet tight deadlines.

Income Maintenance Caseworker

Duplin County Social Services
Kenansville, NC
03.2019 - 07.2019
  • Determined if applicants met eligibility for public assistance programs.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Made referrals to appropriate services.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Developed individual plans for self-sufficiency.
  • Provided consulting services to over 20+ individuals on various career-related issues and communicated with clients to determine needs and goals.

Bus Driver/Substitute Teacher

Duplin County Schools
Kenansville, NC
09.2016 - 03.2019
  • Instructed 50+ students while safely transporting them to and from school.
  • Monitored 25+ students during instructional time, guiding and teaching assignments left by current teacher.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Bank Customer Service Representative

Woodforest Bank
The Woodlands, TX
05.2018 - 10.2018
  • Maintained friendly and professional customer interactions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Assisted over 30 customers daily with transactions and bank-related concerns.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.

Education

Master of Arts - Sociology

Fayetteville State University
Fayetteville, NC
05-2026

Bachelor of Science - Criminal Justice

Fayetteville State University
Fayetteville, NC
07.2019

Associate of Science - Criminal Justice Technology

Fayetteville Technical Community College
Fayetteville, NC
05.2016

Skills

  • Motivational Interviewing
  • Effective Communication
  • Time Management
  • Problem-Solving Aptitude
  • Self Motivation
  • Teamwork and Collaboration

Timeline

Vaccine Support/COVID-19 Contact Tracer

Medical Edge Healthcare Group
11.2020 - 10.2021

Census Enumerator

US Census Bureau
09.2020 - 12.2020

Human Service Caseworker

New Hanover County Government, Nc
07.2019 - Current

Income Maintenance Caseworker

Duplin County Social Services
03.2019 - 07.2019

Bank Customer Service Representative

Woodforest Bank
05.2018 - 10.2018

Bus Driver/Substitute Teacher

Duplin County Schools
09.2016 - 03.2019

Master of Arts - Sociology

Fayetteville State University

Bachelor of Science - Criminal Justice

Fayetteville State University

Associate of Science - Criminal Justice Technology

Fayetteville Technical Community College

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Danisha McNeill