Danisha Miller
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Health Net, Inc. / Centene
02.2022 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers needs and educated on important policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Resolved billing inquiries and disputes in a timely manner.
Material Handler
GXO Logistics
08.2021 - 02.2022
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Relations Representative
TMHCC On Call International
01.2018 - 08.2021
- Complete phone, chat and email correspondence
- Converse with multiple departments to resolve customer issues and concerns
- Review of claims and appeals to determine if processing is correct and take appropriate actions
- Tasked with the training and development of new employees
- Responded to customer requests for products, services, and company information.
- Communicated with customers and providers to assess and address individual needs, providing timely and quality support via CRM systems.
Customer Service Representative
Dial America
07.2016 - 01.2018
- Excelled in a sales driven position
- Charged with building and maintaining customer relationships
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Bachelor of Health Science - Health Administration
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Leadership/ Training Skills
- Strong Communication/ Multitasking Skills
- Proficient in Microsoft Suites
- Medical insurance background
- Data Collection
- Call Management
- Manufacturing
Certification
First Aide/ CPR
Timeline
Customer Service Representative
Health Net, Inc. / Centene
02.2022 - 07.2023
Material Handler
GXO Logistics
08.2021 - 02.2022
Customer Relations Representative
TMHCC On Call International
01.2018 - 08.2021
Customer Service Representative
Dial America
07.2016 - 01.2018
Bachelor of Health Science - Health Administration
Southern New Hampshire University
First Aide/ CPR
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