Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danisha Walker

Memphis,TN

Summary

Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

Overview

7
7
years of professional experience

Work History

Document Processing Specialist

HealthcareSource
03.2020 - Current
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Assisted team members with complex tasks, contributing to overall project success and timely completion.
  • Stayed up-to-date with industry trends and best practices in document processing to ensure continuous enhancement of skills and knowledge, benefiting both personal growth and company performance.
  • Reduced errors in processed documents by conducting thorough quality checks and implementing corrective measures.

Intake Specialist

Health Care Service Corporation
01.2018 - 03.2020
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
  • Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.

Claims Assistant

Conduit Global
04.2017 - 04.2018
  • Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.
  • Supported colleagues in managing complex claims by sharing expertise in policy interpretation and problem-solving techniques.
  • Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Education

Associate of Applied Science - Medical Assisting

Concorde Career College
Memphis, TN
05.2019

Skills

  • Patient Rapport
  • Claims Processing
  • Documentation abilities
  • Excellent administrative abilities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Document Processing Specialist

HealthcareSource
03.2020 - Current

Intake Specialist

Health Care Service Corporation
01.2018 - 03.2020

Claims Assistant

Conduit Global
04.2017 - 04.2018

Associate of Applied Science - Medical Assisting

Concorde Career College

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Danisha Walker