Danisha Williams-Rivera
General Manager
Burbank,IL
Summary
Driven by a passion for excellence, I leveraged my expertise in retail inventory management and leadership development at companies like Walmart to exceed sales targets by 30% and grow revenue from $15M to $20M. My proactive approach in staff management and merchandise planning consistently enhanced store operations and team performance. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
16
16
years of professional experience
Work History
Store General Manager
Forever 21
03.2016 - 03.2021
- Exceeded sales targets by 30% between 2017-2019
- Over saw Sales in $4,000,000 high volume retail location.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed merchandising standards and maintained consistency across distribution channels.
- Improved field teams' sales by coaching on merchandising techniques.
- Implemented effective signage and pricing strategies to communicate value propositions clearly to customers, increasing average transaction value.
- Established objectives to offer team members clear roadmap to help company achieve overall weekly sales goals.
- Approved regular payroll submissions for employees.
Overnight Manager
Walmart
03.2012 - 06.2014
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Revenue growth from $15,000,000 to $20,000,000 in sales within the first year.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Aided in loss prevention efforts through diligent monitoring of incoming shipments and accurate recordkeeping.
Operations Coordinator
Walmart
03.2010 - 03.2012
- Mentored team members in developing their skills and advancing their careers within the organization.
- Enhanced employee engagement through the development of performance management systems and recognition programs.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained high visual merchandising standards across all store locations, creating an appealing shopping atmosphere for customers.
- Assisted in planning and executing seasonal promotions to maximize revenue opportunities during peak periods.
- Successfully met or exceeded company KPIs related to visual merchandising, contributing to overall business growth and performance.
Warehouse Lead
Walmart
03.2007 - 03.2010
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Trained employees on equipment operation and safety protocols.
- Managed resource allocation and scheduling of employees.
- Developed contingency plans for potential disruptions in supply chain or logistics processes to minimize negative impacts on business operations.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Customer Service Call Center Supervisor
Old Navy, Gap
01.2005 - 01.2007
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Enhanced knowledge sharing among team members through weekly meetings that included collaborative problem-solving exercises.
- Ensured compliance with industry regulations through regular review of policies and procedures as well as thorough training sessions for all employees.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Reduced call wait times by optimizing agent schedules and monitoring workforce management system.
- Led efforts to improve overall departmental culture through employee engagement initiatives such as team-building events, rewards programs, and peer-to-peer recognition systems.
Education
No Degree - Business Administration And Management
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Calumet Career Academy
Chicago, IL06.2005
Skills
Store operations
Merchandise planning
Employee Scheduling
Store Merchandising
Retail Inventory Management
Operations Management
Team Leadership
Leadership Development
Training and mentoring
Staff Management
Personnel development
Goals and performance
Timeline
Store General Manager
Forever 21
03.2016 - 03.2021
Overnight Manager
Walmart
03.2012 - 06.2014
Operations Coordinator
Walmart
03.2010 - 03.2012
Warehouse Lead
Walmart
03.2007 - 03.2010
Customer Service Call Center Supervisor
Old Navy, Gap
01.2005 - 01.2007
No Degree - Business Administration And Management
Moraine Valley Community College
High School Diploma -
Calumet Career Academy