Danisha Y. Harper
Portsmouth,Virginia
Summary
Tireless Human Services Case Manager with 15 years of experience. Handles individual clients and supports colleagues with the proper implementation of organizational policies and compliance with applicable laws and regulations. Aiding community members in navigating troubled waters to arrive at sound solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Resident Services/Job Plus Case Manager
Portsmouth Redevelopment & Housing Authority
Portsmouth, VA
01.2019 - Current
- Worked with clients to improve life choices and maximize benefits of programs.
- Spoke with United Way and other community groups to expand community engagement and program outreach.
- Completed home welfare checks to align with state and program guidelines.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Managed team of 5 or more volunteers, community partners, training, and professional growth of employees
Eligibility Specialist
Housing Choice Voucher (HCV)
Portsmouth , VA
05.2018 - 01.2019
- Developed extensive fact-checking and research skills as result of continuously reviewing different housing options.
- Followed guidelines when reviewing applicant data to determine eligibility for subsidized housing assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Used Elite to maintain over 3000 candidate files and file notes.
- Documented all communication with applicants and inputted information into system using Elite system.
Occupancy Specialist
Portsmouth Redevelopment & Housing Authority
Portsmouth, VA
05.2017 - 05.2018
- Maximized rental income while minimizing expenses through effective planning and control.
- Organized and participated in face-to-face meetings daily to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed operations and leasing of nearly 220 Low Income apartment Project Based Vouchers
Benefits Specialist I
Portsmouth Department of Social Services
Portsmouth, VA
12.2009 - 05.2017
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Documented all communication with applicants and inputted information into system using Adapt System and Virginia Medicaid Information System.
- Managed research on current benefit trends and regulatory and legislative requirements and presented findings and recommendations to leadership.
- Investigated and resolved benefit administration questions and addressed issues raised by agencies, employees and employee family members
- Directed claims negotiations within allowable limit of federal poverty level and supported successful litigations for advanced issues
- Monitored 50-client's caseload for each quarter
Education
Master Certificate of Theology - Theological Studies
Liberty University
Lynchburg, VA09.2021
Bachelor Interdisciplinary Studies -
Liberty University
Lynchburg, VA01.2020
Associate Degree - Social Science
Tidewater Community College
Norfolk, VA12.2009
Skills
- Monthly Reports
- MS Office
- Client needs assessment
- Microsoft Office Suite
- Project organization
- Problem resolution
- Community Resources
- Relationship development
- Family services
- File management
- Process improvement
- Case Information Confidentiality
Certification
Certified Completion of Family Self-Sufficiency Training
Completion of Supplemental Nutritional Assistant Program (SNAP)
Completion of Temporary Assistant for Needy Families (TANF)
Completion of Aged, Blind and Disabled Medicaid (ABD) and Families and Children Medicaid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resident Services/Job Plus Case Manager
Portsmouth Redevelopment & Housing Authority
01.2019 - Current
Eligibility Specialist
Housing Choice Voucher (HCV)
05.2018 - 01.2019
Occupancy Specialist
Portsmouth Redevelopment & Housing Authority
05.2017 - 05.2018
Benefits Specialist I
Portsmouth Department of Social Services
12.2009 - 05.2017
Master Certificate of Theology - Theological Studies
Liberty University
Bachelor Interdisciplinary Studies -
Liberty University
Associate Degree - Social Science
Tidewater Community College
Certified Completion of Family Self-Sufficiency Training
Completion of Supplemental Nutritional Assistant Program (SNAP)
Completion of Temporary Assistant for Needy Families (TANF)
Completion of Aged, Blind and Disabled Medicaid (ABD) and Families and Children Medicaid
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