Kronos - Payroll
Danisis Suriel
Operations Manager
New York,NY
Summary
I am an innovative and forward-thinking Operations Manager with over 10 years of experience in strategic customer service initiatives and executive client relations, driving effective leadership. I bring exceptional business management and policy implementation skills, combined with a deadline-oriented approach and responsible decision-making. My leadership excels in dynamic, fast-paced environments by prioritizing customer experience and delivering tailored solutions that enhance operations management. I have a proven track record of cultivating efficiency, reducing costs, and increasing productivity through strategic planning and world-class process improvements.
Overview
7
7
years of professional experience
34
34
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Operations Manager
Sodexo USA at Sheppard Mullin Law Firm
8 2021 - Current
- Supervise daily operations of a fast-paced Food & Beverage services unit, ensuring the timely and high-quality delivery of products
- Lead a diverse and dynamic team by providing comprehensive training, conducting performance evaluations, and supporting career development
- Develop and manage the annual budget, focusing on reducing operating expenses and increasing sales to drive financial success
- Manage inventory and collaborate with suppliers to ensure the timely delivery of materials, optimizing supply chain efficiency
- Designed and implemented training programs for new hires, reducing onboarding time by 20% and enhancing team readiness
- Ensure strict compliance with health and safety regulations, maintaining an impeccable inspection record
- Serve as a Diversity and Inclusion Ambassador, coordinating DEI efforts across multiple departments to align with agency goals and values
- Facilitating diversity training sessions and workshops for employees at all levels
- Conducting regular assessments of workplace culture and provided actionable recommendations for improvement.
Floor Captain/ Team Leader
Time Square Catering at Renaissance Hotel
03.2017 - 07.2021
- Supervise and coordinate team members to deliver exceptional service to customers and guests, ensuring high-quality performance and presentation
- Train new floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols to maintain a high standard of service
- Evaluate employee performance, set achievable goals, and develop targeted improvement plans to enhance individual and team productivity
- Respond to and resolve customer inquiries and concerns promptly, ensuring customer satisfaction and loyalty
- Oversee closing duties, including restocking items and reconciling the cash drawer, to ensure smooth and efficient daily operations.
Social Work Intern
The Alliance for Positive Change, OASAS CASA Washington Heights
09.2017 - 04.2018
- Conducted supervised individual therapy sessions for clients with substance use disorders (SUD), offering personalized support and intervention
- Facilitated supervised group therapy sessions for SUD clients, promoting peer support and shared recovery experiences
- Utilized Electronic Medical Record Systems to maintain accurate and up-to-date client records, ensuring seamless information management
- Collaborated with patients to review and discuss treatment goals, fostering a clear understanding of recovery objectives
- Conducted thorough evaluations with patients, assessing their progress and adjusting treatment plans as necessary
- Performed intake assessments for SUD candidates, identifying their needs and determining appropriate treatment pathways.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY 05.2001 - 05.2018
Bachelor of Arts - Latin American And Larino/a Studies
John Jay College of Criminal Justice of The City University of New York
New York, NY 05.2001 - 05.2018
Skills
Operations Management
Process Improvement
Strategic Planning
Team Leadership
Project Management
Budget Management
Diversity, Equity, and Inclusion (DEI)
Training and Facilitation
Stakeholder Engagement
Policy Development
Cultural Competency
Conflict Resolution
Community Building
Communication Skills
Software
Microsoft Office Suite (Excel, Word, Powerpoint)
Invetory System - Market Connection
Point of Sales (POS) Systems
Certification
NYC Department of Health and Mental Hygine
Timeline
ServSafe Certification
05-2024
NYC Department of Health and Mental Hygine
04-2022
Social Work Intern
The Alliance for Positive Change, OASAS CASA Washington Heights
09.2017 - 04.2018
Floor Captain/ Team Leader
Time Square Catering at Renaissance Hotel
03.2017 - 07.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
05.2001 - 05.2018
Bachelor of Arts - Latin American And Larino/a Studies
John Jay College of Criminal Justice of The City University of New York
05.2001 - 05.2018
Operations Manager
Sodexo USA at Sheppard Mullin Law Firm
8 2021 - Current
Similar Profiles
Laura L. ShovlowskyLaura L. Shovlowsky
Business Development and Marketing Manager at Sheppard Mullin Richter & Hampton LLPBusiness Development and Marketing Manager at Sheppard Mullin Richter & Hampton LLP
Laverna HenryLaverna Henry
Legal Secretary at Sheppard, Mullin, Richter & Hampton LLPLegal Secretary at Sheppard, Mullin, Richter & Hampton LLP
Sara WalshSara Walsh
Conference Room Coordinator at Sheppard MullinConference Room Coordinator at Sheppard Mullin