Summary
Overview
Work History
Education
Skills
Timeline
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Danissa Mckoy

Miramar,FL

Summary

Dedicated and detail-oriented Customer Service Specialist with proven experience in pharmacy operations, retail sales, and data analysis. Skilled in solving customer issues, managing inventory, and working in fast-paced environments. Strong communicator and team collaborator with a focus on accuracy, efficiency, and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
08.2023 - 06.2024
  • Accurately processed prescription orders and verified drug inventory levels
  • Managed customer data, billing preferences, and appointment scheduling in pharmacy system
  • Monitored expiration dates, removed outdated drugs, and restocked as needed
  • Delivered courteous service, answered patient inquiries, and supported pharmacists

Sales Associate

The Home Depot
11.2021 - 06.2022
  • Engaged customers with personalized recommendations and support
  • Organized the sales floor, maintained merchandising standards, and improved store presentation
  • Contributed to store promotions to increase daily sales volume

Data Analyst

Pandora Jewelry
11.2019 - 06.2022
  • Created custom and standardized reports to support business strategy
  • Monitored industry and market trends to guide decision-making
  • Synthesized operational data into actionable insights for management

Education

High School Diploma -

Broward College

Skills

  • Customer Engagement & Support
  • Pharmacy Workflow & Medication Dispensing
  • Appointment Scheduling
  • Inventory & Quality Control
  • Sales Strategy & Promotion
  • Data Reporting & Analysis

Timeline

Pharmacy Technician

Walgreens
08.2023 - 06.2024

Sales Associate

The Home Depot
11.2021 - 06.2022

Data Analyst

Pandora Jewelry
11.2019 - 06.2022

High School Diploma -

Broward College

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Danissa Mckoy