DANITA CLEGG
Riverdale,IL
Summary
Skilled in providing client solutions with a knack for identifying, understanding, and adapting to diverse business environments. Experience includes managing high-value customer relationships, propelling brand growth through innovative strategies, and driving revenue improvement. Strengths encompass strategic planning, project management, and team leadership. Proven ability in fostering client satisfaction through tailored solutions and maintaining long-term partnerships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Solutions Manager
Freeman Decorating
McCook, USA
02.2022 - 01.2024
- Lead and manage events up to $250,000 per booth/exhibit while maintain knowledge of all products and services
- Processed, researched, and resolved complex requirements, inquiries, and complaints by ensuring customer retention
- Conducted all administrative tasks from the time the client is in booked status to move out while managing the process
- Supported On-Site exhibitor graphic orders and inquiries while producing orders before show opens
- Made sure work tickets for online and rental booths were executed correctly while working close with Operations Team
- Worked as a liaison for Carpenters, Electricians, Plumbers, Decorators, Freight and ect
- Coordinated the completion of production forms, exhibitor kits requests, graphic orders forms and floorplan requests
- Traveled to different cities to manage events
- Worked closely with operations team to coordinate show set up and dismantle
- Checked all booths before and upon completion and if there were any visible issues get them fixed
- Organized move in dates with clients and made sure booth is up to standards before client arrival
- Met with lead Foreman's before any even to make sure all tickets completed, and we have everything needed
- Attended all production meetings for all events while providing updates on Rental and Online Exhibits
- Managed client requirements, expectations, scope changes per event
- Traveled to show location to manage events from move-in through move-out
- Maintained knowledge of all products and service offerings and upsell to existing clients beyond current contract
- Analyzed accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
- Ensured on-site teams are aware of changes and prepared for how those changes affect the customer's needs
Director of Financial Aid
Stellar Career College
Chicago, USA
02.2020 - 08.2021
- Supervised financial aid department
- Managed work flow, and assigned task to financial aid officer
- Completed and passed annual audits with accrediting agency
- Created policies and procedures for students and staff to follow
- Analyzed and audited all reports and projects for college while funding and balancing every student's account
- Monitored the financial aid process to make sure the college stayed in compliance with state and federal regulations
- Approved and completed any special circumstance and dependency overrides for students
- Processed and approved all financial aid awards, cash payments, scholarships, grants, and VA awards
Payroll Administrator/Customer Service Representative
NTH Degree
Elmhurst, USA
01.2018 - 01.2020
- Input and manage all payroll and money daily for every show and job
- Managed show floor billing, time tickets, and payroll on all assigned shows
- Entered labor performed, inventory used, and purchases made into the database
- Assisted with signing in labor and maintaining the hospitality desk while contributing to all team projects and tasks
- Supported City Manager on the show floor and/or serve as representative of City Manager
- Documented, coded, and processed travel expenses and vendor bills
- Processed and documented workers' compensation claims; liaise with all parties throughout each claim
- Made calls for upcoming shows and enter information into the work order system
- Entered labor performed, inventory used, and purchases made into a database
Education
Bachelor's Degree - Organizational Management
Capella University
01.2025
Computer Specialist Diploma -
Fox College
Oak Lawn, ILSkills
- Typing 50 wpm
- Strong leadership skills
- Data entry
- Customer service
- Higher Education
- Call center
- Financial aid
- Tradeshow industry
- Microsoft Office
- Campus Vue
- QuickBooks
- Salesforce
- PassPort
- Colleague
- Air Table
- Google Docs
- PeopleSoft
- Kronos
- Oracle Fusion
- ImageNow
- Docuserve
- ED Express
- Concur
- Relationship management
- Project implementation
- Team Training
- Client development
- New hire onboarding
- Client relationship development
- Client education
- Presentation coordination
Certification
Administrative and Computer Software Specialist Certification
References
Available Upon Request
Phone
Direct, (708) 275-5555
Softwareandprograms
- Microsoft Office
- Campus Vue
- QuickBooks
- Salesforce
- PassPort
- Colleague
- Air Table
- Google Docs
- PeopleSoft
- Kronos
- Oracle Fusion
- ImageNow
- Docuserve
- ED Express
- Concur
Timeline
Client Solutions Manager
Freeman Decorating
02.2022 - 01.2024
Director of Financial Aid
Stellar Career College
02.2020 - 08.2021
Payroll Administrator/Customer Service Representative
NTH Degree
01.2018 - 01.2020
Bachelor's Degree - Organizational Management
Capella University
Computer Specialist Diploma -
Fox College
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