Danita Goodloe
Kansas City,KS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Unit Secretary
The University of Kansas Health System
10.2022 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided information for patient admissions and discharges to foster timely processing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Representative
The University of Kansas Health System
02.2022 - 10.2022
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Gathered demographic and insurance information to register patients for medical appointments.
- Accurately inputted patient and insurance information into company's computer system using EPIC.
Administrative Assistant
The University of Kansas Health System
07.2021 - 02.2022
- Answered multiple console telephone system to direct calls to appropriate personnel
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
Patient Advocate
Med-Data
04.2019 - 07.2021
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
Administrative Assistant
Raytown Public School
05.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Instructional Assistant
Raytown Public School
05.2014 - 05.2016
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Education
MPA) Master of Public Affairs - Non-Profit/Community Relations
Park University
Kansas City, MO05.2003
BSW) Bachelor of Social Work -
University of Alaska-Anchorage
Anchorage, AK05.1999
Skills
- Patient Reception
- Patient Data Confidentiality
- Adaptable and Flexible
- Creative problem solving
- Professional telephone demeanor
- Administrative support
- Office administration
- Documentation and reporting
- Multi-line phone proficiency
- Team Bonding
- Time management
- Sorting and labeling
- Database Management
- Relationship building
- Meeting arrangements
Timeline
Unit Secretary
The University of Kansas Health System
10.2022 - Current
Patient Representative
The University of Kansas Health System
02.2022 - 10.2022
Administrative Assistant
The University of Kansas Health System
07.2021 - 02.2022
Patient Advocate
Med-Data
04.2019 - 07.2021
Administrative Assistant
Raytown Public School
05.2016 - 04.2019
Instructional Assistant
Raytown Public School
05.2014 - 05.2016
MPA) Master of Public Affairs - Non-Profit/Community Relations
Park University
BSW) Bachelor of Social Work -
University of Alaska-Anchorage