Danita Greene Williams
Olivehurst,CA
Summary
Experienced healthcare customer service professional with over 25 years of dedicated service to customers in person and over the phone. Committed to delivering exceptional customer care and enhancing satisfaction levels through effective interpersonal skills. Recognized for multitasking, problem-solving, and attention to detail. Thrives in a team-oriented environment and eager to contribute skills to company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Catering Manager
Blessings Catering
06.2013 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Streamlined kitchen operations, ensuring timely preparation and delivery of high-quality dishes.
Delivery Driver
DoorDash
02.2019 - 09.2024
- Pick up food from restaurants and deliver to customers home or job locations
- Follow app, map and navigation to multiple locations per day
- Communicate with restaurants, customers and Door Dasher team daily
- Self starting and problem-solving
- Providing excellent customer service while following all health and safety guidelines.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Bus Driver
HALLCON
06.2021 - 05.2023
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
Driver
First Student
02.2015 - 06.2019
- Pre trip, post trip and check the bus daily for safety and maintenance issues
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Hairstylist/Customer Service Manager
House of Hands
01.2005 - 01.2015
- Increased salon revenue by effectively upselling additional services, such as color treatments, deep conditioning, and styling products.
- Resolved guest complaints about service or style.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
Vocational Education and Training - Healthcare Customer Service
Futuro Health
09.2024
Foundations of Telehealth
University of Delaware Futuro
AA - Child Development
Merritt College
05.2019
Vocational - Medical Assistant/Phlebotomy
Boston Reed College
01.2001
Vocational - Nursing Assistant
Pleasant Valley Adult School Oakland
01.1998
Skills
- Excellent Customer Service Skills
- Quick learner
- Fast problem-solving skills
- Data entry
- Appointment Scheduling
- Medical terminology knowledge
- HIPAA Compliance
- Multitasking and Organization
Certification
- Healthcare Customer Service Paraprofessional
- Foundations of Telehealth
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Bus Driver
HALLCON
06.2021 - 05.2023
Delivery Driver
DoorDash
02.2019 - 09.2024
Driver
First Student
02.2015 - 06.2019
Catering Manager
Blessings Catering
06.2013 - Current
Hairstylist/Customer Service Manager
House of Hands
01.2005 - 01.2015
AA - Child Development
Merritt College
Vocational - Nursing Assistant
Pleasant Valley Adult School Oakland
Vocational Education and Training - Healthcare Customer Service
Futuro Health
Foundations of Telehealth
University of Delaware Futuro
Vocational - Medical Assistant/Phlebotomy
Boston Reed College
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