Danita Moore-Jones
Ocean Springs,MS
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. over Experienced Office Manager and administration professional with over ten years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
26
26
years of professional experience
Work History
Call Center Operator/Office Manager
Bienville Orthopedics Specialists
Vancleve , MS
11.2021 - 09.2023
- Maximized performance by monitoring daily activities and mentoring team.
- Handled a high volume of incoming phone calls while adhering to the quality of standards.
- Effectively solved patient issues, complaints and inquiries.
- Managed patient flow at check in and check out
- Collected co-pays and verified insurance.
- Responsible for Office supplies including medication for all four locations.
- HIPPA compliance training.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained filing system for records, correspondence and other documents.
Online Personal Shopper/Department Manager
Walmart
Ocean Springs, MS
04.2015 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided customer care with Walmart.com orders.
- Managed store count of items and checked for out dated items in my department.
- Ordered items to make sure department was stocked.
- S
Medical Representative
Memorial Womens Health
09.1997 - 02.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Education
Certified Medical Assistant - Medical Assisting
Concorde Career Institute
Jacksonville, FL07.1997
Skills
- Standard Operating Procedure
- Strategic Planning
- Collected Co-pays
- Insurance verification
- Checked patients in and out
- Appointment scheduling
- HIPPAA Compliance Training
- Ordered medication, supplies and instruments for all locations
- Implemented employee growth and training
- Responsible for patient care and scheduling at our Urgent Care facility
- Strategic Planning
- Event Planning
- Strategic Planning
- Event Planning
Timeline
Call Center Operator/Office Manager
Bienville Orthopedics Specialists
11.2021 - 09.2023
Online Personal Shopper/Department Manager
Walmart
04.2015 - 11.2021
Medical Representative
Memorial Womens Health
09.1997 - 02.2014
Certified Medical Assistant - Medical Assisting
Concorde Career Institute
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