Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Danita Murray-Hampton
Steubenville,OH
Summary
Overview
18
years of professional experience
Work History
OptumSTEUBENVILLE, OH
Training Specialist
09.2022 - Current
Job overview
- Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Coordinated administrative functions necessary to deliver and document training programs.
- Prepared videos for online and remote instruction.
- Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
- Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)
- Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness
Change HealthcarePittsburgh, PA
Account Receivable Specialist -Lead
03.2017 - 09.2022
Job overview
- Research and verify automated Work Queues in MDIV.
- Responsible for ongoing projects and communicating results. Handles other special projects as requested.
- Oversee daily department functions and processes are done timely and accurately.
- Monitor team training and identify that members have required tools to perform job duties.
- Mentor, motivate and coach team on daily basis.
- Field any escalated calls, posting complaints or questions and insure timely resolutions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Responsible for handling Transplants, Cosmetics, International, Family Planning accounts.
- Perform monthly quality audits.
Change HealthcarePittsburgh, PA
Accounts Receivable Specialist
04.2015 - 03.2017
Job overview
- Research and re-bill unpaid claims
- Research and resolve accounts appearing on Follow-up Reports.
- Make appropriate decisions and calls to carriers to maximize reimbursement on accounts to be worked.
- Correct all errors on electronic error reports using all available information.
- Meet current production, utilization, and quality standards.
- Assists in identifying current and/or potential billing issues specific to outstanding receivable
- May participate in trainings/meetings with Payers, internal departments, offshore partners, Client contact(s) and TES Management, etc. to address trends in denials or unprocessed claims
- Presenting data to appropriate parties and partnering to develop resolutions
- Participates in daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of respective client(s) payer mix
- Ability to take patient phone calls and assist Customer Service when business needs arise
- Assist in other duties as assigned
Highmark Blue Cross Blue ShieldPittsburgh, PA
Supervisor/Customer Service Pharmacy
05.2005 - 03.2015
Job overview
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Putting together daily performance reports for senior managers.
- Maintained compliance with all regulatory entities (i.e., DOH, CMS, NCQA, etc.)
- Provided leadership, management and guidance to all Call Center staff.
Education
Steubenville High School
High School Diploma
05.1989
University Overview
Central State University
68 Credit Hours of Business Adminstration
University Overview
Skills
- Accounts receivables
- Customer Relations
- Team Collaboration
- Customer Service
- Problem Solving
- Positive Attitude
- Thrives under pressure
- Valued Team player
- Supervision and Training
Timeline
Training Specialist
Optum
09.2022 - Current
Account Receivable Specialist -Lead
Change Healthcare
03.2017 - 09.2022
Accounts Receivable Specialist
Change Healthcare
04.2015 - 03.2017
Supervisor/Customer Service Pharmacy
Highmark Blue Cross Blue Shield
05.2005 - 03.2015
Steubenville High School
High School Diploma
Central State University
68 Credit Hours of Business Adminstration