Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danita Odle

Joppa,MD

Summary

At PNC Bank, I spearheaded initiatives that significantly enhanced team performance and customer satisfaction, leveraging my problem-solving abilities and attention to detail. Recognized for my positive attitude and coaching skills, I led by example, achieving notable branch accolades including the Market All Star and Circle of Excellence awards.

Overview

18
18
years of professional experience

Work History

Lead Teller

PNC Bank
11.2023 - Current
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Investigated and promptly resolved issues with patron accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
  • Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
  • Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Assisted in achieving audit compliance, rigorously following internal policies and external regulations.
  • Cultivated strong relationships with regular customers, personalizing their banking experience.
  • Led by example, demonstrating exemplary customer service and technical skills to team.
  • Educated customers on online banking and mobile banking applications.

Universal Banker

PNC Bank
01.2023 - 11.2023
  • Introduced customers to other bank team members to help meet financial needs.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
  • Increased referral rates to other bank services by educating customers on available financial products.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Cross-sold credit cards, loans and other bank products.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.

Branch Manager

PNC Bank
11.2015 - 02.2019
  • Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
  • Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
  • Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
  • Spearheaded cross-training initiative, enhancing team flexibility and service capabilities.
  • Improved team morale and reduced turnover with regular feedback sessions and recognition programs.
  • Won Market All Star
  • Won Circle of Excellence
  • Human Simga 6 Branch
  • Facilitated team meetings to discuss performance metrics and areas for improvement, fostering culture of continuous learning and development.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.
  • Processed applications for new accounts.

Banker

PNC Bank
08.2012 - 11.2015
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
  • Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.

Teller/Lead Teller

PNC Bank
08.2006 - 08.2012
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Trained new hires on customer service policies and procedures.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Education

High School Diploma -

Eastern Tech
Essex, MD
05.1998

Skills

    Positive Attitude

    Customer Service

    Problem-Solving

    Attention to Detail

    Punctual and Reliable

    Trustworthy and Honest

    Coaching and Mentoring

    Training and Development

    Staff Supervision

Timeline

Lead Teller

PNC Bank
11.2023 - Current

Universal Banker

PNC Bank
01.2023 - 11.2023

Branch Manager

PNC Bank
11.2015 - 02.2019

Banker

PNC Bank
08.2012 - 11.2015

Teller/Lead Teller

PNC Bank
08.2006 - 08.2012

High School Diploma -

Eastern Tech

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Danita Odle